Technology Delivery Advisor Single Family Market Engagement

Playing an essential role in the U.S. economy Fannie Mae is foundational to housing finance. Here your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued contributor to our team you will advise team members on processes and procedures for assessing the potential application of enterprise technology products or services and offer solutions that meet customer needs. Additionally you will be responsible for planning managing or coordinating operational activities for the team with the help of executives and staff managers.

As a Technology Delivery Advisor - Single Family Market Engagement you will work with considerable latitude and autonomy in driving forward Fannie Maes strategy and this role you will serve as a key liaison between Single-Family Market Engagement (SFME) and other departments across Single-Family and Operations with the primary goals of expanding lender relationships and increasing adoption of Fannie Mae tools and programs.

You will provide value-added expertise to SFMEs internal partners by identifying opportunities supporting customer engagement strategies and promoting enhancements to Fannie Mae offerings. This position operates as a strategy role within the team with close alignment and engagement with SFME leadership.

THE IMPACT YOU WILL MAKE
The Technology Delivery Advisor - Single Family Market Engagement role will offer you the flexibility to make each day your own while working alongside people who care so that you can deliver on the following responsibilities:

• Acts as the Technology Team liaison across all SFME Verticals attending key meetings sharing insights and serving as the main point of contact for internal customer-related requests.

• Provide subject matter expertise best practices and recommendations to the team.

• Determine the customer business needs and processes across multiple projects programs or products while identifying and resolving conflicting or complementary needs across customer groups.

• Advise team on promoting and selling Fannie Maes products and services to make sure people across the country have access to affordable financing opportunities.

• Apply extensive knowledge of industry principles company products and client needs to develop technical training on complex topics for clients.

• Communicate critical customer feedback about digital products and programs to product teams for future developments.

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences:

• At least 6 years of related experience

• Knowledge of the primary and/or secondary mortgage markets and loan lifecycle.

• Possess strong analytical problem solving and business process redesign skills.

• Demonstrated strong verbal and written communications skills.

• Ability to present to all levels (including C-level executives).

• Proven ability to develop strong relationships both within and outside the organization.

• Ability to create and communicate metrics related to customer engagement success.

• Must have a good understanding of Fannie Mae technologies and products (e.g. Day One Certainty Desktop Underwriter etc.)

• Ability to articulate customer feedback to Fannie Mae product teams in an effort to improve Fannie Maes product offerings.

• Shows curiosity and adaptability in learning and responsibly applying new technologies including artificial intelligence to reimagine how we work.

Desired Experiences:

• Bachelors Degree or equivalent

• Experience working with enterprise-level clients in the mortgage or fintech space.

• Knowledge of Fannie Mae products tools and solutions (e.g. Desktop Underwriter Collateral Underwriter or Servicing Marketplace).

#LI-Hybrid

SFME - Sales Engineer - Advisor

Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at most roles employees are expected to work onsite on a regular basis at their designated office -office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion sex national origin disability age sexual orientation gender identity/gender expression marital or parental status or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to skill set depth of experience certifications and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package Fannie Mae offers a broad range of Health Life Voluntary Lifestyle and other benefits and perks that enhance an employees physical mental emotional and financial well-being. See more here.

Requisition compensation:

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