Servicing Technical Specialist (Contractor)

Varo is an entirely new kind of bank. All digital mission-driven FDIC insured and designed for the way our customers live their lives. A bank for all of us.

The Servicing Technical Specialist is responsible for the administration and maintenance of our core contact center technology stack. You will lead projects related to system configuration optimization and integration & serve as a back-up administrator to the application owner. Success in this role requires comfort with system administration concepts and a proactive self-driven approach. You will be expected to rapidly acquire deep knowledge of new systems by utilizing online documentation and side-by-side addition you will assist in the development of new features and implementation of custom functionality within core systems to continuously improve operational efficiency and adapt to evolving business needs. Collaboration with multiple departments is essential to ensure our technology platforms align with business needs.

• Perform system administration and configuration with a primary focus on Zendesk ensuring optimal performance and functionality.

• Manage configure and maintain other contact center platforms including Decagon Amazon Connect Airtable and NICE.

• Lead the planning execution and deployment of technology projects from initiation to completion.

• Collaborate with Operations Engineering and other stakeholders to understand business requirements and implement technical solutions.

• Provide administrator-level support and troubleshooting for complex issues across the contact center technology environment.

• Maintain comprehensive system documentation and review online resources to facilitate continuous on-the-job learning.

• Assist with user management permissions and security settings across all supported contact center systems.

• Assist with testing new code deployments across Decagon Amazon Connect Airtable and NICE.

• Assist in keeping the Decagon knowledge base current

• Proven experience in system administration for a contact center environment.

• Highly self-driven with the ability to lead and manage multiple technical projects independently.

• Strong technical aptitude and ability to quickly learn and master new software systems and platforms through reviewing online documentation.

• Excellent collaboration and communication skills for working effectively with diverse departments.

• Strong problem-solving skills for troubleshooting complex system and integration issues.

• Understanding of contact center workflows and key performance indicators (KPIs).

• Ability to work independently and collaboratively in a team.

• Ability to work in a fast-paced rapidly evolving environment.

• Experience with the following: Zendesk Decagon Amazon Connect Airtable NICE InContact Experience with other contact center platforms or technologies Microsoft Office Google Suite Banking/fintech/financial services industry

For cash compensation we set standard ranges for all US-based roles based on function level and geographic location benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors as well as candidate experience and expertise and may vary from the identified range.

Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds perspectives and skills. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

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