Servicing Systems Specialist

Since 1927 the Mariner Finance family of companies has provided customers with creative flexible and convenient lending options. Headquartered in Baltimore Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees superior customer service remains the cornerstone of our business and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs which is why we are recognized by our customers as one of the communitys consumer finance companies of choice.

In this role you will...

Support all internal employees on our origination and servicing systems. Help ensure compliance to both company policy and governing laws within the systems. Become familiar with all reports and new releases of code.

Responsibilities and Duties:

• Answer calls and assist employees in our branches in resolving issues encountered with lending and collections activities including system access error message resolution how-to instructions adjustments to customer accounts technical issues and other tasks assigned by department leaders.
• Support all users on the origination and servicing systems.
• Ensure compliance to both company policy and governing laws within the systems.
• Become familiar with all reports and new releases of code.
• Responsible for testing new code before it goes live.
• Ensure the company utilizes all of the benefits our systems have to offer.
• Provide project support/management for various systems and data projects as needed.
• Provide report management and training for senior management from the servicing system.
• Assist with any other ad hoc projects on an as-needed basis.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

Required Qualifications:

• High school diploma or equivalent.
• Strong organizational skills to include prioritizing and attention to detail.
• Demonstration of exceptional interpersonal/customer service skills.
• Strong computer knowledge.
• Ability to work under conditions of heavy business volume and frequent distractions.

Preferred Qualifications:

• Experience in consumer finance or related field.
• College degree or completion of college course work.

Hours of Work:

To the extent permitted by law the Company may in its sole discretion change the work schedule to address business needs.

Physical Demands:

While performing the duties of this job the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race color religion creed sex gender gender identity or expression marital status age religion national origin sexual orientation familial or caregiver status citizenship status status as a victim of domestic violence medical condition genetic information pregnancy physical or mental disability or status as a disabled or Vietnam era must be able to perform the essential duties/functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job absent undue workplace.

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time or without notice.

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