Services Product Manager for IT Systems (Global)

Global Product Manager IT Systems Services (Partner-Ready Portfolio)

Vertiv IT Systems Business Unit Global Services

Role Overview

The Global Product Manager IT Systems Services is responsible for defining developing and scaling Vertivs global services portfolio for IT Systems products including singlephase UPS rack power distribution units (rPDUs) and enclosures. This role owns the service offering strategy from concept through global deployment ensuring offerings are serviceable scalable commercially viable andcriticallypartner-ready for routes to market that include distribution eChannels resellers VARs and other partner ecosystems.

A core focus of this role is building a partner-first services portfolio: creating standardized service packages that partners can easily position quote transact and deliver (directly or via Vertiv) while maintaining global consistency and protecting customer experience. The role requires deep cross-functional collaboration with IT Systems BU leadership R&D engineering regional execution teams Sales/Channel teams digital commerce teams and external partners.

Key Responsibilities

1) Service Portfolio Strategy & Development (IT Systems)

• Define and own the global roadmap for IT Systems services across the lifecyclefrom project services (e.g. installation commissioning startup) to lifecycle services (e.g. maintenance plans battery services break/fix advanced support renewals).

• Translate customer needs (uptime speed of deployment simplified operations compliance reduced risk) into standardized global service offerings.

• Develop clear service definitions including scope entitlements deliverables exclusions SLAs and service tiering.

• Ensure each offering is designed for the IT Systems business model including high-velocity repeatable deployment and channel-friendly packaging.

2) Partner-Ready Portfolio & Partner Strategy (Primary Emphasis)

• Build and maintain a Partner-Ready Services Portfolio that aligns with distribution and eChannel motions including:

• Packaged service SKUs and attach-ready bundles (product service)

• Partner-friendly service options (e.g. Install Commission Advanced Exchange Next Business Day Battery Replacement Preventive Maintenance)

• Standard commercial models (referral resell co-deliver partner-deliver with Vertiv certification)

• Define partner strategy for services across routes-to-market:

• Which services should be partner-sell / Vertiv-deliver vs. partner-sell / partner-deliver vs. Vertiv-direct

• Where to use authorized service partner models and certification requirements

• Create partner enablement frameworks that remove friction from selling and delivering services including playbooks quoting guidance and standardized packaging.

• Establish governance and rhythm with partner stakeholders to drive: service attach renewals consistent customer experience and reduced delivery variability.

3) Global Deployment & Regional Enablement

• Coordinate with regional services and execution teams to deploy IT Systems offerings consistently and at scale.

• Develop and maintain standardized global service artifacts:

• Statements of Work (SOWs) and scope templates

• Standard Operating Procedures (SOPs) and delivery standards

• Service delivery playbooks training content partner toolkits and certification paths

• Support regional adaptation where required (regulatory labor models logistics partner footprint) while protecting global standardization.

4) Cross-Functional Collaboration (R&D Engineering External Partners)

• Partner with IT Systems BU product management R&D and engineering to drive design-for-serviceability and serviceability requirements into new products (e.g. modularity diagnostics replaceable components documentation).

• Collaborate with digital teams to enable digital-first service motions (registration warranty activation entitlement tracking self-service remote support eCommerce attach).

• Engage external partners (distribution resellers installers service partners) to validate service packaging delivery feasibility and enablement readiness.

5) Commercialization Value Messaging & Pricing

• Define pricing frameworks that work in partner routes-to-market (list price guidance discount structures channel margin considerations and attach incentives).

• Partner with Sales Channel leadership and Finance to establish margin targets profitability guardrails and price corridors by region.

• Build sales and partner-facing value messaging and ROI narratives focused on: deployment speed uptime assurance risk reduction and predictable cost of ownership.

6) Lifecycle Performance Management & Continuous Improvement

• Track service adoption and health metrics across partner and direct motions:

• Attach rate by route-to-market (distribution/eChannel/direct)

• Partner activation and certification progress

• Delivery quality customer satisfaction and repeatability

• Renewal rates and installed base penetration

• Continuously refine offerings using field feedback partner input and execution dataimproving standardization profitability and customer experience.

Qualifications

• Bachelors degree in Engineering Business Operations or related field (technical orientation preferred).

• 712 years of experience in services product management lifecycle services channel/partner programs or IT infrastructure services.

• Strong familiarity with IT Systems products and use cases in critical environments (e.g. single-phase UPS rack PDUs enclosures edge deployments distributed IT).

• Demonstrated success building and scaling partner-ready portfolios and working with distribution and reseller ecosystems.

• Proven ability to influence cross-functionally in a global matrix environment (R&D Engineering Channel Sales Regional Services Digital Operations).

• Strong commercial acumen: packaging pricing margin management and partner enablement.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture Customer Focus

Operational Excellence

Innovation

Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware software analytics and ongoing services to enable its customers vital applications to run continuously perform optimally and grow with their business needs. Vertiv solves the most important challenges facing todays data centers communication networks and commercial and industrial facilities with a portfolio of power cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville Ohio USA Vertiv employs around 34000 people and does business in more than 130 countries. Visit to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to.