ServiceNow Test Engineer

Please note: This role is contingent upon a contract award. While it is not an immediate opening we are actively conducting interviews and extending offers in anticipation of the award.

ICF is seeking a ServiceNow Test Engineer to support enterprise ServiceNow delivery efforts withprimaryfocus ona federal program. This roleis responsible forhelping ensure platform enhancements workflow updates and custom applications are thoroughly tested defect-free and ready for release in a secure federal environment.

The ideal candidate has hands-on experience with ServiceNow testing activities including automated and manual test execution defect tracking and user acceptance support. You will work closely with business analysts developers product owners and stakeholders tovalidaterequirements verify functionality and confirm that ServiceNow solutions perform as expected across workflows integrations and downstream dependencies.

Job Location:Remote work is authorized.Must support US Eastern time zone working hours.Preference to candidates who live in the Washington DC metro area.

*If you accept this position you should note that ICF doesmonitoremployee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

What You Will Do

• Execute functional regression integration and user acceptance testing for ServiceNow solutions

• Designmaintain and run automated test suites using the ServiceNow Automated Test Framework (ATF)

• Perform manual testing of workflows forms role behavior reporting and platform configurations

• Validate enhancements bug fixes and release changes across development test and production environments

• Track defects support triage and verify fixes through resolution usingServiceNow Agile DevelopmentJiraor similar tools

• Collaborate with business analysts developers and stakeholders to confirm acceptance criteria and expected outcomes

• Support testing of workflow updates access controls reporting changes data-related updates and integrations

• Document test plans test cases results and lessons learned in Confluence or similar documentation tools

• Support release readiness test evidence collection and UAT coordination

• Verify configurations and updates align with security and compliance expectations

What You Must Have

• Must be a U.S. Citizen andpossessan active Secret security clearance as required by federal contract

• Bachelors degree inComputer Science Engineer InformationTechnologyorarelatedfield

• 3 years of experience in software testing QA or test engineering

• 3 years of experience testing ServiceNow applications or comparable enterprise workflow platforms

• 3 years of experience working in Agile delivery environments with user stories and sprint ceremonies

What We Would Like YouToHave

• Hands-on experience with the ServiceNow testing activities including Automated Test Framework (ATF) or comparable automated testing tools

• Experience performing functional regression integration and UAT testing

• Experience using ServiceNow Agile Development or Jira for defect tracking and Confluence for documentation

• Ability to write clear test cases test steps and defect reports with strong attention to detail

• Working knowledge of federal delivery security and compliance-sensitive delivery environments

• Experience supporting ServiceNowenhancements releases or workflow changesin a federal environment

• Familiarity with FedRAMP security validation or compliance-focused testing practices

• Experiencevalidatingworkflow dependencies data updates and role-based access behavior

• Exposure to release management smoke testing and test evidence collection

• Familiarity with Agile ceremonies and collaboration with analysts and developers

Professional Skills

• Strong analytical problem-solving communication and stakeholder collaboration skills

• Proactive detail-oriented and highly communicative

• Able to work effectively in a fast-paced environment with shifting priorities

• Comfortable working independently while coordinating closely with a delivery team

At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.