ServiceNow Technical Lead (Director)

Huron helps its clients drive growth enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together we empower clients to drive innovation create sustainable funding streams and deliver better student outcomes.

Today leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces rather than focusing on the essential priorities that help students faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.

Youll help our clients to achieve organizational effectiveness improve student outcomes implement new technologies and align resources and investments to ensure long-term sustainability.

Join our team as the expert you are now and create your future.

Key Responsibilities

• Provide technical leadership and vision for the architecture design and deployment of complex ServiceNow solutions aligned with client businessobjectivesand industry best practices.

• Advise clients on ServiceNow capabilities limitations andoptimalusedemonstratinghow the platform can address business needs and accelerate digital transformation.

• Architect and manage integrations between ServiceNow and key enterprise systems including but not limited to Oracle Workday SAP and Salesforce ensuring seamless scalable and secure data exchange.

• Guide requirements gathering by collaborating with stakeholders to elicit and translate business functional and technical needs into robust solution designs.

• Apply structured thinking and project execution methodologies to deliver clarity actionable plans and successful outcomes in complex environments.

• Establish enforce and champion technical standards best practices and quality assurance protocols for all ServiceNow implementations and integrations.

• Create andmaintaincomprehensive architecture documentation integration specifications and operational guides for client solutions.

• Facilitate effective transparent communication with executive stakeholders business users developers and project managers ensuring alignment throughout the project lifecycle.

• Proactively assess emerging ServiceNow features integration technologies and market trends recommending enhancements and innovations for client benefit.

• Mentor and develop junior consultants and technical teams fostering a culture of learning collaboration and technical excellence.

• Lead multiple client engagements simultaneously ensuring technical feasibility strategic alignment and delivery of measurable business value.

Flexible living locations across theU.S andCanada with travelrequiredfor client engagements and team collaboration up to 30%.

Required Qualifications

• Bachelors degree

• 7 years ServiceNow Implementation experience

• Extensive progressive experience as a Solution Architect Technical Consultant or Lead Developer working with the ServiceNow platform.

• 5 greenfield ServiceNow implementations with HRSD and/or CSM

• CurrentServiceNow Certified System Administrator(CSA)Certification REQUIRED

• CurrentServiceNowCertified Application Developer(CAD)Certification REQUIRED

• Current ServiceNow Certified Implementation Specialist(CIS)Certification REQUIRED

• Demonstrated ability to lead andoperatein fast-paced ambiguous environments providing clarity and structure through technical leadership and a consultative approach.

• Strong hands-on knowledge of ServiceNow modules including ITSM ITOM HRSD CSMCMDB and CSDM.

• Proven experience architecting and implementing integrations between ServiceNow and at least two enterprise platforms with particular emphasis on Workday and/or Oracle integrations (e.g. Oracle Cloud OracleeBS Workday HCM etc.).

• Expertise withintegration technologies such as REST/SOAP APIs ETL middleware solutions (e.g. MuleSoft Dell Boomi) and web services.

• Demonstrated skill in designing secure scalable and reliable integrations between ServiceNow and other enterprise applications.

• Excellent written and verbal communication skills with the ability to present complex technical concepts to non-technical and executive audiences.

• Strong analytical and creative problem-solving abilities witha track recordof developing innovative solutions to complex challenges.

• Experience with agile methodologies and project management practices.

• Experience in large-scale consulting environments and transformational projects.

• Ability to translate ambiguous requirements into actionable architecture and implementation plans.

• Strong business acumen and the ability to connect technology solutions to broader organizational goals.

• Desire to continue training to gainadditionalmicro-certificationsCIScertifications and delivery accreditations

Preferred Skills & Attributes

• Bachelors degree in Computer Science Information Technology Engineering;Mastersdegree preferred.

• 7 years in a ServiceNow Implementation experience with an Elite-level ServiceNow partner (not in an internal role)

• Experience implementing ServiceNow solutions in higher education and academic medical centers

• CTA or CMAstrongly preferred

• Exposure tocloud solution architectures (AWS Azure GCP) and SaaS platforms.

• Proficiencywith data modeling workflow automation and custom application development on ServiceNow.

• Demonstratedexperiencein mentoring and developing technical talent.

• Passion for learning and staying at the forefront oftechnologytrends.

Why Join Huron

• Impact: Shape the digital future for leading organizations by architecting transformative ServiceNow solutions.

• Growth:Accessrobust training mentorship and career advancement opportunities in a culture that values innovation and curiosity.

• Collaboration: Work alongside passionate colleagues in an environment that embraces diversity creativity and shared success.

• Recognition: Be a part of an industry-recognized consulting leader with provenexpertisein technology-enabled business transformation.

The estimated base salary for this job is $175000 - $225000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors including but not limited to specific skills or certifications years of experience market changes and required travel. This job is also eligible to participate in Hurons annual incentive compensation program which reflects Hurons pay for performance philosophy. Inclusive of annual incentive compensation opportunity the total estimated compensation range for this job is $218750 - $303750 USD. The job is also eligible to participate in Hurons benefit plans which include medical dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

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