ServiceNow Senior Quality Assurance

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T we empower leaders to drive change in a fast-evolving connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Overview
The ServiceNow Senior Quality Assurance is responsible for ensuring the quality reliability performance and stability of ServiceNow platform solutions. This role leads and supports quality assurance activities across platform enhancements upgrades scheduled releases integrations and emerging capabilities including Now Assist. The ideal candidate will bring strong experience in software testing automation defect management and cross-functional collaboration with the ability to operate effectively in an Agile delivery environment.

Responsibilities:

Test Planning and Execution

• Create and execute test plans cases and scripts for manual and automated testing.
• Validate quality across ServiceNow enhancements upgrades and releases.
• Perform functional regression integration and end-to-end testing to ensure readiness.

Defect Management

• Identify document track and resolve defects.
• Work with developers to troubleshoot issues validate fixes and retest before closure.
• Document defects with clear severity impact and reproducibility details.

Performance and Security Testing

• Conduct performance load stress and security testing to assess reliability scalability and compliance.
• Help identify risks and vulnerabilities and validate remediation.

ServiceNow Platform Testing

• Validate ServiceNow configurations workflows integrations and new capabilities.
• Support testing for ServiceNow upgrades and scheduled releases.
• Test Now Assist features and help maintain platform stability after changes.

Collaboration and Requirements Analysis

• Work with product owners developers and stakeholders to review and understand requirements.
• Ensure requirements are clear complete testable and aligned with business goals.
• Support Agile delivery through sprint planning backlog refinement and story reviews.

Automation and Continuous Improvement

• Build and maintain automated test scripts to improve efficiency repeatability and coverage.
• Identify ways to improve QA processes standards and best practices.
• Drive continuous improvements that strengthen product quality and team effectiveness.

Qualifications:

Required

• 3 years of experience in software testing and quality assurance.
• Demonstrated experience in test planning test execution defect management and regression testing.
• Experience with manual and automated testing methodologies.
• Strong analytical problem-solving and communication skills.
• Ability to work effectively in a collaborative cross-functional environment.

Preferred

• Bachelors degree in Computer Science Information Systems or a related field preferred.
• Experience with ServiceNow platform testing including upgrades scheduled releases and Now Assist capabilities.
• Experience working in Agile environments.
• Familiarity with performance load stress and security testing.
• Relevant certifications may be required in some areas.

Why Join Us
This role offers the opportunity to help drive quality across a critical enterprise platform while working on high-impact enhancements releases and innovations within the ServiceNow ecosystem. The Senior Quality Assurance Engineer ServiceNow will play an important role in delivering stable scalable and high-quality solutions that support business and customer needs.

Our ServiceNow Senior Quality Assurance earns between $94300 - $158400. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.