ServiceNow Senior Platform Engineer

Role: ServiceNow Senior Platform Engineer

Location: Raleigh NC Charlotte NC Wilson NC Richmond VA Atlanta GA(Onsite)

Type: Contract

• The Senior Platform Engineer is responsible for the reliability performance scalability and technical integrity of the ServiceNow platform that underpins the Service-Aware Operating Model.
• This role ensures the platform can support growing demand for automation service visibility governed workflows and engineering enablement without creating instability or excess operational risk.
• The Senior Platform Engineer focuses on the platform itself as a product improving standards runtime behavior engineering discipline and long-term sustainability.

Platform Reliability & Performance Engineering:

• Optimize platform performance for high-volume workflows large data sets and expanding automation demand.
• Identify and address runtime bottlenecks performance constraints and supportability engineering practices that improve stability under production load.
• Platform Standards & Engineering Guardrails
• Define and enforce technical standards for maintainable upgrade-safe platform engineering.
• Create reusable engineering patterns review mechanisms and design guardrails that improve consistency across teams.
• Reduce customization sprawl by promoting sound platform design and architectural discipline.
• Release Delivery & Environment Engineering
• Strengthen delivery practices through version control automated testing deployment discipline and environment consistency.
• Improve release predictability and reduce implementation risk through better engineering controls.
• Partner with teams to ensure delivery practices support both speed and long-term maintainability.
• Operational Resilience & Observability
• Improve platform observability health monitoring and support readiness so issues are detected and addressed earlier.
• Use operational data to identify patterns that affect platform reliability user experience or delivery quality.
• Support resilient engineering responses to incidents degradation or scaling pressures.
• Technical Debt & Platform Sustainability
• Prioritize remediation of design choices customizations and legacy patterns that create long-term risk or constrain scale.
• Guide teams toward implementations that improve the durability and extensibility of the platform over time.

Basic Qualifications:

• 5 years experience in ServiceNow platform engineering software engineering or technical operations roles supporting enterprise platforms.
• Strong understanding of performance optimization engineering standards release practices and operational resilience.
• Hands-on experience improving maintainability scalability and observability in complex environments.
• Proven ability to balance delivery speed with control supportability and long-term platform integrity.
• Must be onsite at the client in one of the following locations: Raleigh NC; Charlotte NC; Wilson NC; Richmond VA; or Atlanta GA

Preferred Qualifications:

• Bachelors Degree preferred
• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with platform lifecycle management observability practices and engineering governance.
• Background in highly regulated or high-availability environments.
• Relevant engineering or platform certifications.