ServiceNow Platform Lead

Location: Remote OR
Job Type: Full-Time
Experience: 8-10 Years

We are seeking an experienced ServiceNow Platform Lead to provide strategic and operational leadership for the enterprise ServiceNow platform. The ideal candidate will have extensive experience managing large-scale ServiceNow environments leading platform engineering teams and driving platform governance automation and digital transformation initiatives.

This role will oversee platform architecture roadmap planning ITSM CMDB HRSD ITAM SecOps integrations and ServiceNow operational excellence while partnering with business and IT stakeholders.

• 8 years of experience leading large-scale ServiceNow implementations and operational teams
• Strong expertise in:
  • ITSM
  • CMDB
  • Discovery
  • HR Service Delivery (HRSD)
  • IT Asset Management (ITAM)
  • Security Operations (SecOps)
• Strong understanding of:
  • ServiceNow Platform Architecture
  • Data Models
  • Security Controls
  • Platform Governance

• Experience with:
  • ServiceNow Integrations
  • Platform Upgrades
  • Environment Management
  • Source Control
  • CI/CD Pipelines
  • Deployment Automation
• Experience developing:
  • Dashboards
  • Reports
  • Performance Analytics
  • KPI Metrics

• Platform Roadmap Management
• Backlog Prioritization
• Release Planning
• Incident & Problem Management
• Root Cause Analysis
• ServiceNow Standards & SOP Development
• Platform Health & Performance Monitoring

• Strong leadership and mentoring skills
• Ability to collaborate with business leaders IT teams and security organizations
• Excellent analytical troubleshooting communication and documentation skills
• Strong customer-focused approach with the ability to translate business requirements into technical solutions

• Own the strategic roadmap and operational management of the ServiceNow platform
• Lead platform governance across ITSM CMDB HRSD ITAM SecOps and custom applications
• Drive roadmap planning backlog prioritization and release management
• Ensure platform availability performance security data integrity and operational excellence
• Lead ServiceNow engineering best practices including CI/CD source control deployment automation and environment governance
• Design and implement integrations with enterprise applications and automation platforms
• Develop and maintain dashboards reports and Performance Analytics for operational and business KPIs
• Partner with business and IT leadership to define future-state ServiceNow capabilities
• Establish governance models SOPs and operational standards
• Lead incident management root cause analysis and continuous improvement initiatives
• Mentor development teams and provide technical leadership across ServiceNow projects
• Drive enterprise automation to improve operational efficiency and data quality

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS)
• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation or higher certification
• Experience with enterprise-scale ServiceNow platform modernization
• Exposure to cloud technologies DevOps and enterprise integration platforms