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ServiceNow Platform Architect (HRSD & ITSM)
Job Location:
Job Location:
Raritan, NJ - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
13 August 2026 (19 hours ago)
Posted:
Application Deadline:
10 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role Descriptions:
- We are looking for a senior ServiceNow Platform Architect to own the platform end-to-end drive architectural strategy and deliver scalable secure and business-aligned solutions.
- This role requires deep expertise in HRSD ITSM portal technologies and integrations along with strong stakeholder engagement at leadership levels.
Key Responsibilities:
- Platform Ownership: Own the ServiceNow platform strategy architecture governance and roadmap.
- Solution Architecture: Lead architecture across HRSD and ITSM including Employee Center / Service Portal / UI Builder.
- Integration Leadership: Design and govern enterprise integrations (REST/SOAP IntegrationHub MID Server).
- Stakeholder Engagement: Act as a trusted advisor to business leaders and CXOs.
- Governance & Quality: Define standards best practices and ensure performance and security.
- Team Leadership: Mentor architects and developers; drive technical excellence.
Core Expertise:
- ITSM (Incident Problem Change Request)
- HRSD (Case Management Lifecycle Events Employee Center)
- Service Portal / UI Builder
- CMDB CSDM
- Flow Designer JavaScript scripting ACLs performance tuning
- Integration: REST/SOAP APIs IntegrationHub MID Server SSO LDAP OAuth
Mandatory Certifications:
- CTA (Certified Technical Architect) - MUST HAVE
- CIS-HRSD (Certified Implementation Specialist - HRSD) - MUST HAVE
- Leadership Expectations
- Proven end-to-end platform ownership
- Strong enterprise architecture mindset
- Excellent communication and stakeholder management
- Ability to drive strategic decisions and roadmap planning
- Success Measures
- Scalable and stable platform architecture
- High stakeholder satisfaction
- Strong governance with minimal technical debt
- Successful delivery of HRSD & ITSM transformations
