ServiceNow Now Assist Consultant

Title: ServiceNow Now Assist Consultant

Location: Remote USA

Duration: Long-Term contract

Webcam Interview

Job Description ServiceNow Now Assist Consultant

Experience Level: Mid-Senior (8 10 years ServiceNow experience)

Position Overview

We are seeking an experienced ServiceNow Now Assist Consultant to lead the implementation configuration and optimization of ServiceNow Generative AI capabilities for an ITAR-regulated environment. The ideal candidate will have hands-on experience deploying ServiceNow Now Assist solutions and enabling AI-powered service experiences across enterprise workflows. The consultant will work closely with business stakeholders platform administrators architects and development teams to deliver AI-driven automation improve user experience and increase operational efficiency while ensuring compliance with security and regulatory requirements.

Key Responsibilities

ServiceNow Now Assist Implementation

Implement and configure ServiceNow Now Assist capabilities.

Enable AI-powered features such as:

Incident summarization

Case summarization

Resolution note generation

Knowledge article generation

Chat summarization

Virtual Agent integration

AI Search

Intelligent recommendations

Configure prompts AI actions and governance controls.

Support deployment of AI-driven workflows across ServiceNow modules.

Solution Design & Development

Gather business requirements and translate them into ServiceNow solutions.

Design scalable and secure ServiceNow architectures.

Develop and configure workflows integrations and automation.

Create technical documentation and implementation guides.

AI Governance & Compliance

Ensure compliance with ITAR security and data governance requirements.

Implement controls for AI model usage and sensitive data handling.

Support risk assessments and audit activities.

Stakeholder Engagement

Conduct workshops demos and user training sessions.

Provide recommendations for AI adoption and process optimization.

Collaborate with ServiceNow platform owners and business teams.

Required Qualifications

5 years of ServiceNow implementation experience.

2 years of experience with ServiceNow AI capabilities or Now Assist.

Strong understanding of ServiceNow platform architecture.

Experience configuring:

ITSM

Virtual Agent

Knowledge Management

Flow Designer

IntegrationHub

Experience with REST/SOAP integrations.

Strong scripting skills (JavaScript Glide APIs).

Experience with Agile delivery methodologies.

Preferred Qualifications

Experience implementing Now Assist for:

ITSM

HRSD

Customer Service Management (CSM)

IT Operations Management (ITOM)

Understanding of Generative AI Prompt Engineering and RAG concepts.

Experience with AI governance and responsible AI practices.

Experience working in regulated industries such as Aerospace Defense Government or Manufacturing.

Preferred Certifications

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ServiceNow Certified Implementation Specialist - ITSM

ServiceNow AI/Now Assist certifications preferred

Desired Skills

ServiceNow Now Assist

Generative AI

Prompt Engineering

AI Search

Flow Designer

Integration Hub

JavaScript

REST APIs

CMDB

CSDM

Agile/Scrum