ServiceNow Manual QA Analyst
Job Location:
Austin, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
ServiceNow Manual QA Analyst
Austin TX Hybrid
3 months Extension
Looking for the candidates who can work without any visa sponsorship.
The Worker supports DFPS Information Technology Services (ITS) by ensuring the quality reliability and compliance of enterprise systems through strict adherence to ITS Quality Assurance (QA) standards. This role focuses on manual testing within ServiceNow including test planning test case creation and execution. The analyst plays a critical role in enforcing DFPS ITS QA methodologies validating system functionality and ensuring solutions meet Texas State SDLC security and governance requirements.
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements: | ||
| Years | Required/Preferred | Experience |
| 4 | Required | Manual testing experience in ServiceNow |
| 4 | Required | Strong analytical documentation and communication skills |
| 4 | Required | Strong experience in test case creation and execution within a formal QA framework |
| 4 | Required | Proven experience following ITS or enterprise QA standards and SDLC processes |
| 3 | Required | Experience working as a mid-level testing/analysis role |
| 3 | Required | Solid understanding of Agile/Scrum SDLC |
| 2 | Required | Experience supporting Texas State agency systems preferably DFPS or HHS environments |
| 2 | Required | Working knowledge of API and integration testing |
| 2 | Required | Proficiency using Jira for defect tracking and Agile work management |
| 4 | Preferred | ServiceNow Strategic Portfolio Management (SPM) module testing experience |
| 4 | Preferred | Experience testing additional ServiceNow modules (ITSM CMDB HRSD) |
| 2 | Preferred | Experience with Texas DIR compliance audits or release readiness checkpoints |
| 2 | Preferred | UAT coordination experience in a government or regulated environment |
