Servicenow ITSM Senior Engineer

Dear Consultant

I hope you are doing well.

My name is Omkar Nath Sharma and I represent Synchrony Systems Inc. We are currently supporting an implementation partner on a full-time opportunity. Based on your background your experience may align well with this role.

Position Details:

Note:

• This role is not open for C2C/C2H/1099 or any contract arrangements
• This opportunity is available for candidates who can work on a full-time W2 basis without sponsorship.

Job Description

Must Have Technical/Functional Skills:

• We are seeking a ServiceNow ITSM Developer and Implementing Incident Management Problem Management Change Management Knowledge Management or Service Catalog Mobile App Virtual Agent
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans

• Knowledge of unit testing system integration testing performance testing user acceptance testing or any client-specific testing
• Experience with developing ServiceNow software solutions using JavaScript Jelly one or more Web Services XML HTML and CSS
• Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle MySQL databases and AD respectively
• Worked with and understands the value in creating repeatable processes to design development test staging and production environments that are reliable with high availability
• Must be ServiceNow Certified Systems Administrator
• Should possess knowledge in Agile/Scrum methodology
• Basic knowledge with ITIL/industry standards
• Knowledge of software development lifecycle (SDLC)
• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratevily
• Participate and provide feedback during planning meetings (i.e. pre-iteration and retrospectives)

Roles & Responsibilities:

• Including experience with the Service Catalog module and creating custom applications.
• Experience creating request forms developing integration with external systems implementing security (including Access Control Lists) and enhancing the user interface to provide a custom look and feel.
• Ability to implement moderate to complex custom widgets and backend scripting.
• Strong knowledge of ServiceNow platform architecture modules and functionalities.
• Hands-on experience in configuring Business Rules Client Scripts UI Policies UI Scripts UI Actions UI ages Script Includes Access Control Lists complex workflows and solution migration to higher environment.
• Experience in developing ServiceNow integrations using APIs web services and data imports/exports.
• Experience in Workflows SLAs Import Sets and Update Sets.
• Experience in creation of Record Producers and Catalogue Items using Variables Variable Sets.
• Working knowledge to schedule jobs events and triggers to manage business needs.
• Experience in creating transform maps and Import sets for uploading the bulk data through sheets.
• Solid understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
• Must have experience in Service Now Custom Development.
• Sound knowledge of Computer Science fundamentals data structures algo rithms operating system concepts
• Excellent analytical skills methodical problem-solving skills and troubleshooting skills.
• Self-motivated and willing to learn new skills and technologies as needed.
• Ability to meet objectives goals and deadlines with minimal supervision.
• Self-motivated individual Flexible Adaptable. Optimistic Self-aware Open to change
• Work mostly with minimal supervision Assertive resilient and welcomes change and navigates through adversity.
• Shows moral courage openness and honesty in all dealings.
• Engages interest and participation of others and has a collaborative approach to working with others.
• Training skills to able to understand project implementation and train business users.
• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
• Excellent communication and collaboration skills with the ability to work effectively in a team environment.
• ServiceNow certifications such as Certified Application Developer (CAD) or Certified System Administrator (CSA) are preferred.