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ServiceNow ITSM Architect | Chicago preferred, remote should be fine | W2 Only |

Job Location:

Chicago, IL - USA

Monthly Salary: Not provided by the employer

Posted: 19 June 2026 (30+ days ago)

Application Deadline: 16 September 2026

Vacancies: 1 Vacancy

Provides technical leadership for implementation and roadmap for all ITSM modules
Expert in ITIL processes that underpin the modules
Experience in conducting technical art of the possible workshops with customers to define requirements based on out-of-box S
Ability to lead a technical design workshop
Ability to mentor more junior developers
Excellent customer facing skills
Hands on technical skills willing and able to write code business rules ACLs scripts script includes workflows and configuration of all ITSM modules:
1. Incident Management
2. Knowledge Management
3. CMDB
4. Change Management
5. Problem Management
6. Service Request/ CatLog