ServiceNow IRM Technical Lead

Technical Experience:

• 6-10 years of experience with ServiceNow Development.
• Experience in IRM configuration for risk and controls
• Broad IT experience of working within a large enterprise on Multiple implementations.
• Candidates should have strong knowledge on ITSM CMDB Discovery Governance Risk & Compliance.
• ServiceNow GRC Implementation or development experience is a must have.
• Should have understanding on ITIL/ITSM processes.
• Good hands-on knowledge and experience of JavaScript Glide and Jelly Scripting.
• Design and modify ServiceNow forms scripts transform maps service maps web services inbound email actions SLAs and more.
• Knowledge of best practices in ServiceNow development activities/coding.
• Conducting Proof of Concept activities when necessary.
• Integration with 3rd party tools using (web services SOAP email MID etc)
• Good understanding of building Machine Learning AI RPA scenarios will be added value.

Roles & Responsibilities:

• Work with global ServiceNow team to implement ServiceNow across any location of client.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Help design and implement new products and features while also enhancing the existing product suite.
• Prepare run books on specific technology areas.
• Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance.
• Work with the client team to address escalations and own the resolution during the critical incident scenario.
• Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
• Identify opportunities for automation standardization and stabilization of environment.
• Ability to multi-task and change priorities as needed
• Applies innovative technical solutions to business and the application processes.
• Excellent written and verbal communication skills.

• Excellent analytical and Strong problem-solving skills
• Excellent teamwork and team building skills.

Academic & Professional Skills:

• ServiceNow System certified administration is a must
• Certified Implementation Specialist- ITSM is a must
• Certified Implementation Specialist- Risk & Compliance is preferred.
• ITIL Foundations certification is a must.
• Bachelors degree or equivalent combination of education.