Servicenow HRSD Architect

Dear Consultant

I hope you are doing well.

My name is Omkar Nath Sharma and I represent Synchrony Systems Inc. We are currently supporting an implementation partner on a full-time opportunity. Based on your background your experience may align well with this role.

Position Details:

Note:

• This role is not open for C2C/C2H/1099 or any contract arrangements
• This opportunity is available for candidates who can work on a full-time W2 basis without sponsorship.

Job Description

Must Have Technical/Functional Skills:

• We are seeking a skilled ServiceNow HRSD Architect to lead the design and implementation of HR Service Delivery solutions on the ServiceNow platform.
• This role will focus on delivering scalable secure and user-centric HR solutions aligned with business objectives. The ideal candidate will bring deep expertise in HRSD and a strong understanding of HR processes with the ability to collaborate closely with business and technical stakeholders.

Core Expertise

• Strong experience in ServiceNow HR Service Delivery (HRSD) architecture and implementation (mandatory).
• Deep understanding of HR processes such as onboarding offboarding case management and employee lifecycle management.
• Hands-on experience with HRSD modules including Employee Service Center Lifecycle Events Employee Relations Case & Knowledge Management.
• Experience in designing and implementing integrations with HRIS systems (e.g. Workday SAP SuccessFactors) and other enterprise platforms.
• Solid understanding of data security compliance and privacy considerations in HR systems.
• Familiarity with broader ServiceNow platform capabilities (e.g. ITSM integrations platform governance).
• Strong communication and stakeholder engagement skills with the ability to work closely with HR business leaders and IT teams.

Technical Skills

• Strong expertise in ServiceNow HRSD modules (Employee Center Lifecycle Events Case Management)
• Solid experience in platform configuration and scripting (Business Rules Flows Script Includes)
• Hands-on with integrations (REST/SOAP IntegrationHub HRIS systems like Workday/SAP)
• Knowledge of security ACLs and data privacy in HR systems
• Familiarity with UI Builder / Service Portal and platform best practices
• Understanding of performance optimization upgrades and DevOps (CI/CD ATF)

Mandatory Certifications

• CIS-HRSD (Certified Implementation Specialist HRSD)
• CAD
• CSA

Roles & Responsibilities:

• Lead the architecture and design of HRSD solutions ensuring alignment with enterprise architecture standards and HR transformation goals.
• Drive the implementation and optimization of HR Service Delivery modules including case management employee service center and lifecycle events.
• Collaborate with HR stakeholders to translate business requirements into scalable and efficient technical solutions.
• Define and enforce HRSD best practices design standards and governance frameworks.
• Provide architectural guidance for integrations between HRSD and external systems (e.g. HRIS payroll identity systems).
• Ensure solutions are designed with a focus on employee experience security and data privacy.
• Work closely with development teams to ensure quality delivery and adherence to architectural guidelines.
• Mentor and guide developers and junior architects fostering HRSD capability development within the team.
• Support continuous improvement initiatives including platform upgrades enhancements and adoption of new HRSD capabilities.