ServiceNow Flow DesignerAutomation Engineer

Role: ServiceNow Flow Designer/Automation Engineer

Location: Raleigh NC Charlotte NC Wilson NC Richmond VA Atlanta GA(Onsite)

Type: Contract

Overview:

• The Flow Designer / Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform.
• This role converts operational procedures governance requirements and service intelligence into structured executable workflows that drive consistent reliable outcomes.
• The Flow Designer / Automation Engineer focuses on how work is executed-ensuring that processes are automated standardized and aligned to service-aware principles.

Workflow Design & Automation Development:

• Design build and maintain workflows using Flow Designer and related automation capabilities
• Develop reusable flows subflows and actions for enterprise-scale use cases
• Ensure workflows are modular maintainable and aligned to platform standards
• Process Automation & Translation
• Translate business and operational processes into automated workflows
• Eliminate manual coordination by automating decision points and execution steps
• Align workflows to service dependencies and operational realities
• Governance Automation & Policy Enforcement
• Embed governance rules and approval models into workflow logic
• Prevent incomplete non-compliant or unauthorized actions
• Enforce service ownership lifecycle and control requirements through automation
• Change & Incident Workflow Enablement
• Build workflows supporting change lifecycle including validation approvals and execution gating
• Enable incident routing triage and enrichment workflows
• Use service context for accurate execution and routing decisions
• Automation Reliability & Error Handling
• Design workflows with error handling retry and fallback logic
• Ensure automation is resilient and safe for production use
• Define and document failure conditions and recovery approaches
• Automation Optimization & Continuous Improvement
• Monitor workflow performance and execution outcomes
• Improve workflows to reduce cycle time and eliminate inefficiencies
• Standardize automation patterns for reuse and consistency

Basic Qualifications:

• 5 years experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.
• Strong understanding of workflow orchestration and process automation principles.
• Experience translating business requirements into automated solutions.
• Proven ability to build scalable and reliable automation in enterprise environments.
• Must be onsite at the client in one of the following locations: Raleigh NC; Charlotte NC; Wilson NC; Richmond VA; or Atlanta GA

Peferred:

• Bachelors Degree preferred
• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with governance automation and policy-as-code concepts.
• Experience with ITSM processes such as change and incident management.
• Background in regulated or complex enterprise environments.