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ServiceNow Engineer

Job Location:

Milford, CT - USA

Monthly Salary: Not provided by the employer

Posted: 21 June 2026 (30+ days ago)

Application Deadline: 18 September 2026

Vacancies: 1 Vacancy

Job Title - ServiceNow Engineer
Experience - 3 years
Location - Milford OH
Hire Type - Fulltime (Onsite)

Experience: Any IT / SaaS experience

Certification: ServiceNow Certified System Administrator (CSA) Mandatory

Key Responsibilities

Platform Support & Administration

Assist in day to day administration of the ServiceNow platform following TCS and ITIL best practices.
Support user and group management role assignments and access controls.
Help maintain platform hygiene including basic configuration updates scheduled job checks and module validations

Operational Support

Provide Level 1.5/Level 2 support for ServiceNow-related incidents service requests and enhancements.
Troubleshoot issues related to forms UI policies client scripts workflows and catalog items under senior team guidance.
Work with development and functional teams to test new releases patches and configurations.

Configuration Assistance

Support configuration of ServiceNow modules such as Incident Change Problem Knowledge Service Catalog and CMDB.
Assist in preparing update sets and documentation for changes.

Reporting & Data Support

Create and maintain basic reports dashboards and lists used by IT and business teams.
Assist in CMDB data updates and attribute maintenance.

Collaboration & Process Adherence

Participate in Agile/Scrum ceremonies as required.
Follow defined processes for incident request and change management.
Ensure compliance with quality standards documentation guidelines and audit requirements.

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