ServiceNow Developer – HAM (Hardware Asset Management)

QUALIFICATIONS

Key Responsibilities:
Design develop and implement ServiceNow Hardware Asset Management (HAM) solutions aligned with IT Asset Management processes and organizational standards.
Configure and maintain HAM lifecycle processes including procurement receiving stockroom management asset assignment transfer refresh and disposal.
Implement and manage integrations with procurement systems MDM tools SCCM Intune Discovery and third-party asset inventory sources.
Configure and maintain CMDB relationships between assets and Configuration Items (CIs) including reconciliation and de-duplication activities.
Support asset normalization model management manufacturer/vendor data governance and device type mapping activities.
Configure and support Service Bridge and eBonding integrations for seamless data exchange with external vendors support partners and enterprise platforms.
Support asset audit processes including physical inventory validation discrepancy tracking compliance reporting and audit remediation activities.
Develop workflows and automations for asset request fulfillment device possession tracking stockroom operations and return management.
Develop ServiceNow components such as Business Rules Client Scripts Script Includes UI Policies UI Actions Flow Designer ACLs Notifications and Catalog Items.
Create reports dashboards and Platform Analytics visualizations for asset lifecycle tracking compliance inventory accuracy and operational insights.
Participate in instance upgrades cloning update set management testing and deployment activities across environments.
Collaborate with ITSM CMDB Procurement Security and Endpoint Management teams to ensure accurate asset tracking and governance.

Technical Skills:
Strong hands-on experience inServiceNow HAM implementation development and configuration.
Good understanding of IT Asset Management lifecycle processes and CMDB concepts.
Experience with Asset Management modules including Stockrooms Consumables Transfer Orders Purchase Orders and Asset States.
Experience with Discovery SCCM/Intune integrations Import Sets Transform Maps and REST/SOAP APIs.
Proficiency in JavaScript HTML CSS XML and JSON.
Experience with Flow Designer IntegrationHub and Service Catalog development.
Knowledge of CMDB architecture CSDM concepts and Identification & Reconciliation Engine (IRE).
Understanding of ServiceNow best practices scoped applications upgrade handling and instance management.