ServiceNow Developer

Job Title : ServiceNow Developer
Location :Chicago IL (flexible for Remote)
Client: TCS
Rate:$80/hron W2
Positions: 2

JD:
Job Title: ServiceNow Developer
ROLEDESCRIPTION
Responsibilities:
ServiceNow Configuration: Perform hands-on configuration and customization of the ServiceNow platform to meet business requirements. ServiceNow modules in use include Incident Management Change Management Service Catalog CMDB Asset Management ITOM and more.
Scripting: Write and document clean efficient and maintainable code using JavaScript including server-side (Business Rules Script Includes Scheduled Jobs UI Actions Flow Designer) and client-side (Client Scripts UI Policies Catalog Client Scripts). Code reviews and quality control checks should be undertaken as part of every update set project and upgrade.
Integration Development: Design develop and maintain integrations using ServiceNow Workflow Data Fabric (IntegrationHub - Flow Designer actions spokes subflows) REST/SOAP APIs (both inbound Scripted REST APIs and outbound REST Messages) and middleware-based architectures. Apply integration patterns including ETL e-bonding and event-driven designs. Consider API transaction governance and entitlement consumption when designing and optimizing integrations.
Technical Acumen: Provide expertise for all technical issues related to development. Support the administration of multiple ServiceNow instances including access control workflow automation data management integrations and system maintenance and upgrade tasks.
Scoped Application Development: Develop and maintain ServiceNow scoped applications with an understanding of application scope isolation cross-scope access patterns and the implications of custom table creation on platform licensing. Align development work with ServiceNows Common Service Data Model (CSDM).
Requirement Gathering: Collaborate with implementation partners system admins business users and IT teams to gather requirements understand process workflows and translate them into efficient and scalable ServiceNow solutions.
Solution Design and Development: Design and develop ServiceNow solutions including forms workflows scripts business rules UI policies and integrations to meet business requirements and improve overall system performance.
Testing and Quality Assurance: Manage tool configurations to ensure reliable production. Conduct thorough testing of ServiceNow enhancements updates and patches to ensure system stability functionality and adherence to best practices. Familiarity with ServiceNow Automated Test Framework (ATF) for regression testing is a plus.
Security and Compliance Awareness: Proactively identify security considerations in business rules integrations and access control designs during the development process. Support platform security hardening activities including ACLs security properties data classification and Health Scan remediation.
Documentation and Training: Create and maintain comprehensive technical documentation including design documents integration runbooks knowledge articles system configurations and workflows as a standard part of the development lifecycle. Provide training and guidance to end-users and other administrators on ServiceNow functionality and best practices.
AI-Augmented Development: Leverage ServiceNow Now Assist capabilities including AI-assisted code generation (Build Agent) virtual agent design and predictive intelligence configuration. Support Now Assist for ITSM use cases including case summarization resolution recommendations and knowledge article generation.
Continuous Improvement: Maintain ServiceNow certifications stay updated on the latest ServiceNow features updates enhancements and industry trends. Identify deficiencies or opportunities for process improvement and recommend solutions to optimize the use of the ServiceNow platform.
Requirements:
Experience: Minimum of 5 years of hands-on experience as a ServiceNow developer configuring and customizing the ServiceNow platform particularly for ITSM ITOM and HAM modules. Experience with ServiceNow product implementation is a bonus.
ServiceNow Certifications: ServiceNow certifications such as Certified Application Developer (CAD) Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in one or more ServiceNow modules.
Technical Skills: Proficient in ServiceNow platform configuration including user management access control form design and workflow automation scripting (server-side and client-side) business rules UI policies integrations and reporting. Experience with IntegrationHub REST/SOAP API development and scoped application development. Understanding of CSDM and platform licensing implications of custom tables.
AI and Automation Skills: Familiarity with ServiceNow Now Assist capabilities including AI-assisted code generation (Build Agent) virtual agent design and predictive intelligence configuration. Comfort working with AI-assisted development tools and the ability to evaluate AI-generated output for quality and compliance.
ITIL Knowledge: Familiarity with ITSM/ITIL processes and best practices particularly Incident Management Change Management and Service Catalog. ITIL v4 certification is a plus.
Problem-Solving Skills: Ability to analyze complex business requirements identify system issues and propose effective solutions. Strong troubleshooting and problem-solving skills are essential.
Communication and Collaboration: Excellent interpersonal and communication skills to effectively collaborate with management stakeholders vendor partners and contracted resources. Ability to gather requirements provide technical input during discovery and deliver training and support to users. Proactive communication about progress challenges and dependencies is expected.
Self-Direction: Ability to take ownership of assigned work from requirements through deployment manage competing priorities and raise blockers early.
Attention to Detail: Strong attention to detail and commitment to delivering high-quality solutions. Must possess a keen eye for identifying and resolving system issues and inconsistencies.
Adaptability and Continuous Learning: Ability to adapt to changing priorities handle multiple tasks simultaneously and continuously learn and apply new concepts and technologies.
SKILLSREQUIRED
Responsibilities:
ServiceNow Configuration: Perform hands-on configuration and customization of the ServiceNow platform to meet business requirements. ServiceNow modules in use include Incident Management Change Management Service Catalog CMDB Asset Management ITOM and more.
Scripting: Write and document clean efficient and maintainable code using JavaScript including server-side (Business Rules Script Includes Scheduled Jobs UI Actions Flow Designer) and client-side (Client Scripts UI Policies Catalog Client Scripts). Code reviews and quality control checks should be undertaken as part of every update set project and upgrade.
Integration Development: Design develop and maintain integrations using ServiceNow Workflow Data Fabric (IntegrationHub - Flow Designer actions spokes subflows) REST/SOAP APIs (both inbound Scripted REST APIs and outbound REST Messages) and middleware-based architectures. Apply integration patterns including ETL e-bonding and event-driven designs. Consider API transaction governance and entitlement consumption when designing and optimizing integrations.
Technical Acumen: Provide expertise for all technical issues related to development. Support the administration of multiple ServiceNow instances including access control workflow automation data management integrations and system maintenance and upgrade tasks.
Scoped Application Development: Develop and maintain ServiceNow scoped applications with an understanding of application scope isolation cross-scope access patterns and the implications of custom table creation on platform licensing. Align development work with ServiceNows Common Service Data Model (CSDM).
Requirement Gathering: Collaborate with implementation partners system admins business users and IT teams to gather requirements understand process workflows and translate them into efficient and scalable ServiceNow solutions.
Solution Design and Development: Design and develop ServiceNow solutions including forms workflows scripts business rules UI policies and integrations to meet business requirements and improve overall system performance.
Testing and Quality Assurance: Manage tool configurations to ensure reliable production. Conduct thorough testing of ServiceNow enhancements updates and patches to ensure system stability functionality and adherence to best practices. Familiarity with ServiceNow Automated Test Framework (ATF) for regression testing is a plus.
Security and Compliance Awareness: Proactively identify security considerations in business rules integrations and access control designs during the development process. Support platform security hardening activities including ACLs security properties data classification and Health Scan remediation.
Documentation and Training: Create and maintain comprehensive technical documentation including design documents integration runbooks knowledge articles system configurations and workflows as a standard part of the development lifecycle. Provide training and guidance to end-users and other administrators on ServiceNow functionality and best practices.
AI-Augmented Development: Leverage ServiceNow Now Assist capabilities including AI-assisted code generation (Build Agent) virtual agent design and predictive intelligence configuration. Support Now Assist for ITSM use cases including case summarization resolution recommendations and knowledge article generation.
Continuous Improvement: Maintain ServiceNow certifications stay updated on the latest ServiceNow features updates enhancements and industry trends. Identify deficiencies or opportunities for process improvement and recommend solutions to optimize the use of the ServiceNow platform.
Requirements:
Experience: Minimum of 5 years of hands-on experience as a ServiceNow developer configuring and customizing the ServiceNow platform particularly for ITSM ITOM and HAM modules. Experience with ServiceNow product implementation is a bonus.
ServiceNow Certifications: ServiceNow certifications such as Certified Application Developer (CAD) Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in one or more ServiceNow modules.
Technical Skills: Proficient in ServiceNow platform configuration including user management access control form design and workflow automation scripting (server-side and client-side) business rules UI policies integrations and reporting. Experience with IntegrationHub REST/SOAP API development and scoped application development. Understanding of CSDM and platform licensing implications of custom tables.
AI and Automation Skills: Familiarity with ServiceNow Now Assist capabilities including AI-assisted code generation (Build Agent) virtual agent design and predictive intelligence configuration. Comfort working with AI-assisted development tools and the ability to evaluate AI-generated output for quality and compliance.
ITIL Knowledge: Familiarity with ITSM/ITIL processes and best practices particularly Incident Management Change Management and Service Catalog. ITIL v4 certification is a plus.
Problem-Solving Skills: Ability to analyze complex business requirements identify system issues and propose effective solutions. Strong troubleshooting and problem-solving skills are essential.
Communication and Collaboration: Excellent interpersonal and communication skills to effectively collaborate with management stakeholders vendor partners and contracted resources. Ability to gather requirements provide technical input during discovery and deliver training and support to users. Proactive communication about progress challenges and dependencies is expected.
Self-Direction: Ability to take ownership of assigned work from requirements through deployment manage competing priorities and raise blockers early.
Attention to Detail: Strong attention to detail and commitment to delivering high-quality solutions. Must possess a keen eye for identifying and resolving system issues and inconsistencies.
Adaptability and Continuous Learning: Ability to adapt to changing priorities handle multiple tasks simultaneously and continuously learn and apply new concepts and technologies.
ESSENTIALSKILLS
ServiceNow Configuration: Perform hands-on configuration and customization of the ServiceNow platform to meet business requirements. ServiceNow modules in use include Incident Management Change Management Service Catalog CMDB Asset Management ITOM and : Minimum of 5 years of hands-on experience as a ServiceNow developer configuring and customizing the ServiceNow platform particularly for ITSM ITOM and HAM modules. Experience with ServiceNow product implementation is a bonus.
ServiceNow Certifications: ServiceNow certifications such as Certified Application Developer (CAD) Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in one or more ServiceNow modules.
Scripting: Write and document clean efficient and maintainable code using JavaScript including server-side (Business Rules Script Includes Scheduled Jobs UI Actions Flow Designer) and client-side (Client Scripts UI Policies Catalog Client Scripts). Code reviews and quality control checks should be undertaken as part of every update set project and upgrade.
Integration Development: Design develop and maintain integrations using ServiceNow Workflow Data Fabric (IntegrationHub - Flow Designer actions spokes subflows) REST/SOAP APIs (both inbound Scripted REST APIs and outbound REST Messages) and middleware-based architectures. Apply integration patterns including ETL e-bonding and event-driven designs. Consider API transaction governance and entitlement consumption when designing and optimizing integrations
DESIRABLESKILLS
Technical Skills: Proficient in ServiceNow platform configuration including user management access control form design and workflow automation scripting (server-side and client-side) business rules UI policies integrations and reporting. Experience with IntegrationHub REST/SOAP API development and scoped application development. Understanding of CSDM and platform licensing implications of custom tables.
AI and Automation Skills: Familiarity with ServiceNow Now Assist capabilities including AI-assisted code generation (Build Agent) virtual agent design and predictive intelligence configuration. Comfort working with AI-assisted development tools and the ability to evaluate AI-generated output for quality and compliance.
KEYWORDS
ServiceNow Configuration & Scripting:ITSM ITOM and HAM modulesFamiliarity with ServiceNow Now Assist capabilities
Role Descriptions: someone who is familiar with Platform Analytics can quickly discover and learn our current setupdesign and can connect the underlying data with ITSM platform capabilities to produce the necessary deliverables
Essential Skills: someone who is familiar with Platform Analytics can quickly discover and learn our current setup design and can connect the underlying data with ITSM platform capabilities to produce the necessary deliverables.
Desirable Skills:
Keyword:
Skills: Digital : ServiceNowIT Service ManagementServiceNow
Experience Required: 4-6

Required Skills:

DATA MANAGEMENTCHANGE MANAGEMENTSOAPDOCUMENTATIONITSMDATA CLASSIFICATIONJAVASCRIPTAUTOMATION