ServiceNow Consulting Director

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The ServiceNow Consulting Director is a member of the ServiceNow practice leadership team focused on driving growth strengthening client relationships expanding market presence across the United States and leading ServiceNow delivery operations. This role partners closely with sales delivery alliance and practice leadership to support go-to-market execution client success and the development of high-performing ServiceNow talent. The Director brings a practice-growth mindset that extends beyond platform implementation with a strong understanding of the ServiceNow partner ecosystem Product Line Achievement (PLA) and Validated Practice objectives learning and certification strategies talent development industry-led solutioning and go-to-market activation. This leader is accountable for revenue growth and the operational health of the ServiceNow practice while connecting ServiceNow capabilities to industry-specific business outcomes and contributing to practice growth market differentiation and long-term client value creation.

Responsibilities

• Collaborate with ServiceNow practice leadership to advance U.S. market growth initiatives including pipeline development account expansion and market visibility.
• Build and maintain trusted advisor relationships with client executives across key accounts.
• Partner with Sales leadership on account planning pursuit strategy solution shaping and proposal development.
• Support complex sales pursuits and participate in executive-level client discussions.
• Collaborate with Alliance and Marketing teams to strengthen ServiceNow partner alignment and market presence.
• Support ServiceNow partner objectives including Product Line Achievement (PLA) Validated Practice goals certification and learning strategies and other initiatives that strengthen the practices market position and partner standing.
• Drive industry-led solutioning by connecting ServiceNow capabilities and offerings to client business outcomes emerging industry needs and differentiated market solutions.
• Provide senior oversight and guidance for ServiceNow engagements ensuring quality financial and delivery expectations are met.
• Act as an escalation point for complex client situations and support resolution efforts.
• Lead mentor and develop senior ServiceNow leaders architects and delivery managers.
• Support talent planning hiring onboarding certification and career development activities.
• Develop and execute talent strategies that build ServiceNow capabilities strengthen technical and functional expertise and support the long-term scalability of the practice.
• Contribute to practice financial performance through forecasting utilization awareness and margin management.
• Support annual planning operational priorities and strategic initiatives for the ServiceNow practice.
• Stay current on ServiceNow platform capabilities roadmap partner ecosystem and industry trends to inform offerings and client conversations.
• Lead ServiceNow delivery operations across active engagements ensuring consistent execution standards delivery governance and adherence to implementation best practices.
• Drive resource capacity planning and alignment of skills to pipeline demand to ensure scalable predictable delivery performance.
• Establish and monitor delivery performance metrics (e.g. margin utilization project health client satisfaction) and implement corrective actions as needed.
• Standardize and evolve ServiceNow delivery methodologies accelerators and quality assurance frameworks to improve efficiency and scalability across the practice.
• Contribute to go-to-market activation market differentiation and the development of repeatable ServiceNow offerings accelerators and industry solutions that create long-term client and practice value.

Required Qualifications

• Bachelors degree or equivalent experience.
• 8 years of experience in consulting or technology services with significant ServiceNow platform experience.
• Prior experience operating at a Director or equivalent senior leadership level within a professional services organization.
• Demonstrated ability to support and drive revenue growth influence pipeline and build executive client relationships.
• Strong understanding of the ServiceNow platform ecosystem and enterprise adoption models.
• Demonstrated understanding of the ServiceNow partner ecosystem and the ability to translate ServiceNow capabilities into industry-specific business outcomes and differentiated client solutions.
• Excellent communication presentation and stakeholder management skills.
• Ability to collaborate effectively across sales delivery alliances and internal leadership teams.

Preferred Qualifications

• Experience supporting regional or national practice growth initiatives.
• Experience working with large commercial or enterprise clients.
• Experience leading or scaling delivery operations within a professional services or technology consulting practice.
• Experience contributing to ServiceNow PLA Validated Practice partner achievement or similar partner-program objectives.
• Experience developing ServiceNow learning certification and talent-development strategies.
• Experience developing industry-led ServiceNow solutions go-to-market offerings or market-facing accelerators.
• ServiceNow certifications and/or experience across multiple ServiceNow workflows (e.g. ITSM CSM HRSD SecOps GRC).

At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve more about our total rewards at applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal state or local law.

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