ServiceNow Consultant
Job Location:
Kansas City, MO - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.
Temporary Manager ServiceNow Consulting
We are the leading provider of professional services to the middle market globally. Our purpose is to instill confidence in a world of change empowering our clients and our people to realize their full potential. Our exceptional team is the foundation of our inclusive culture our client impact and the unique experience we offer. At RSM youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.
RSM is seeking a Temporary Manager ServiceNow Consulting to support client delivery lead workstreams and provide functional leadership across ServiceNow engagements. This is a temporary engagement focused on handson delivery client leadership and team oversight.
Responsibilities
- Lead and facilitate client discovery workshops to assess business processes pain points and objectives translating requirements into scalable ServiceNow solutions.
- Own the functional design and oversight of ServiceNow implementations including modules such as ITSM ITOM CSM HRSD and others based on client needs.
- Define solution architecture functional requirements configuration strategies and delivery approach in alignment with ServiceNow and RSM best practices.
- Partner with clients to document currentstate processes and design futurestate workflows leveraging standard ServiceNow functionality where possible.
- Oversee configuration of ServiceNow applications workflows business rules integrations reporting and dashboards; review team deliverables for quality and accuracy.
- Serve as a functional lead across the project lifecycle collaborating closely with developers architects and project managers to ensure successful delivery.
- Provide strategic guidance to clients on platform governance process optimization operating models and adoption of outofthebox ServiceNow capabilities.
- Lead testing efforts including test strategy script development execution oversight and defect resolution.
- Prepare and present clientfacing deliverables including requirements documentation design specifications training materials and executivelevel status updates.
- Build and maintain strong client relationships by managing expectations resolving issues and delivering highquality outcomes.
- Coach and review work of junior team members providing daytoday guidance and informal mentorship during the engagement.
- Support practice and business development activities including scoping estimating solution development and proposal contributions.
Required Qualifications
- 5 years of handson experience working with the ServiceNow platform in a consulting or enterprise environment.
- Demonstrated experience leading or managing ServiceNow implementations for one or more modules (e.g. ITSM ITOM CSM HRSD).
- Strong understanding of ServiceNow configuration workflow design data models integrations and platform capabilities.
- 5 years of clientfacing consulting experience with proven stakeholder management and presentation skills.
- Solid knowledge of ITIL/ITSM processes and enterprise service management concepts.
- Proven ability to translate complex business requirements into functional and technical designs.
- Experience leading workstreams or small teams within Agile delivery environments.
- Strong analytical problemsolving documentation and communication skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) strongly preferred.
- Additional ServiceNow certifications such as CIS (any module) CAD or ITAM/ITOMrelated certifications.
- ITIL Foundation Certification (or higher).
- Experience with integrations leveraging REST/SOAP APIs or middleware tools.
- Exposure to ServiceNow governance models Centers of Excellence or multiinstance environments.
- Familiarity with complementary frameworks such as DevOps Lean COBIT or cloud architectures.
- Experience with Flow Designer reporting/analytics automation or AI/ML capabilities within ServiceNow.
At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve more about our total rewards at applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/ is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please call us at or send us an email at .
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying excluding internships you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California please click here for additional information.
At RSM an employees pay at any point in their career is intended to reflect their experiences performance and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including but not limited to education skills work experience certifications location etc. As such pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $96 - $144 per hourRequired Experience:
Contract
About Company
RSM US LLP is the leading U.S. provider of assurance, tax and consulting services focused on the middle market.
