ServiceNow Business Analyst

ServiceNow Business Analyst

Overview:

We are seeking a skilled and experienced ServiceNow Business Analyst to join our this role you will act as a liaison between business stakeholders and technical teams to analyze business processes gather requirements and translate them into effective non-custom ServiceNow solutions.

Responsibilities:

• Requirements Gathering: Collaborate with business stakeholders to elicit analyze and document business requirements related to ServiceNow platform implementations and enhancements.
• Process Analysis: Conduct thorough analysis of existing business processes and workflows to identify areas for improvement and optimization using ServiceNow capabilities.
• Solution Design: Work closely with technical teams to translate business requirements into functional specifications and design ServiceNow solutions that align with business objectives.
• Configuration and Customization: Configure ServiceNow applications forms workflows and integrations to meet business needs ensuring adherence to best practices and standards.
• Data Analysis: Analyze and validate data requirements for ServiceNow implementations including data migration transformation and integration with external systems.
• Training and Documentation: Provide training and support to end-users on ServiceNow functionality workflows and best practices. Create and maintain technical documentation including user guides training materials and process documentation.
• Continuous Improvement: Stay updated on ServiceNow platform updates new features and best practices. Identify opportunities for process improvements and optimization to enhance the efficiency and effectiveness of ServiceNow solutions.

Qualifications:

• 3-5 years of proven experience as a Business Analyst with a focus on ServiceNow platform.
• Strong understanding of ServiceNow modules for SPM & ITSM. Any other module is a plus such as: ITOM CSM MCO WSD & HRSD.
• Experience with ServiceNow implementation methodologies and best practices.
• Excellent analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
• Strong communication skills with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment managing multiple tasks and priorities effectively.
• Familiarity with Agile and/or iterative delivery methodologies

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