ServiceNow Architect – AI Focused (Public Trust)

ICF

Job Location:

Reston, VA - USA

Monthly Salary: $ 119323 - 202850

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

The Work: We are seeking a highly skilled ServiceNow Architect with hands-on experience implementing Now Assist and other AIpowered capabilities on the ServiceNow this role you will serve as a strategic technical leader responsible for designing scalable secure and innovative ServiceNow solutions that leverage the latest AI capabilities to transform business operations.

This is an opportunity to shape our enterprise workflow architecture and drive adoption of next-generation ServiceNow AI features across the organization.

Job Location: This position requires that the job be performed in the United States. If you accept this position you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.

What You Will Do:

Lead the implementation and optimization of ServiceNow Now Assist AI capabilities including generative AI workflows virtual agents intelligent automation and predictive insights.
Design develop and configure ServiceNow solutions to support federal program requirements
Build and maintain custom applications workflows business rules and UI policies
Design develop and support ServiceNow portals and web-based user experiences including Service Portal and/or UI Builder
Collaborate with customer product owners to implement scalable standards-based solutions
Participate in Agile and SAFe ceremonies including sprint planning reviews and retrospectives
Perform code reviews and ensure adherence to development standards and best practices
Support platform upgrades patching and performance tuning
Troubleshoot and resolve ServiceNow defects and production issues
Ensure configurations and customizations align with federal security and compliance requirements
Contribute to technical documentation and knowledge sharing across the team
Support and enhance CSM knowledge enablement through Knowledge Base integration taxonomy improvements and self-service experience optimizations
Other duties as assigned

What You Will Bring With You:

ServiceNow CSA certification (must be current)
ServiceNow CAD certification (must be current)
ServiceNow Certified Implementation Specialist (CIS):
o CIS IT Service Management (ITSM) or
o CIS Customer Service Management (CSM) or
o CIS - Human Resources Service Delivery (HRSD)
2 years as a ServiceNow Architect
6 years of experience implementing ServiceNow solutions
Must be able to obtain and maintain a Federal Public Trust clearance
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract and laws do apply.

What We Would Like You To Bring With You:

NowAssist / AI experience
Experience supporting federal government programs
Strong experience with Service Portal UI Builder and user experience design
Experience configuring ITSM and/or CSM modules
Familiarity with ServiceNow data model and performance optimization
Strong problem-solving communication and collaboration skills
Experience supporting DevSecOps-aligned Agile teams
Bachelors degree

Professional Skills:

Highly effective analytical problem-solving and decision-making capabilities.
Excellent communication and interpersonal skills to interface effectively at all levels of the business.

#Li-cc1

#Indeed

Working at ICF

ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.

We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.

Candidate AI Usage Policy

At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$119323.00 - $202850.00

Nationwide Remote Office (US99)

Required Experience:

Staff IC

The Work: We are seeking a highly skilled ServiceNow Architect with hands-on experience implementing Now Assist and other AIpowered capabilities on the ServiceNow this role you will serve as a strategic technical leader responsible for designing scalable secure and innovative ServiceNow solutions t...