ServiceNow Application Developer
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Job Summary
ServiceNow Application Developer
Job Title: ServiceNow Application Developer
Client: DC Government Agency
Job Location: Onsite; Washington DC (20002)
Employment Type: Contract (W2 or 1099 only; No C2C)
Final Interview will be in person
Position Summary
Dhaka Technologies Limited Company is hiring a ServiceNow Application Developer on behalf of a DC Government client. The role supports the development administration and ongoing enhancement of the agencys ServiceNow platform within the Office of Data and Technology.
This role will play a critical hands-on role in configuring maintaining and evolving ServiceNow to support district-wide business processes across multiple modules including but not limited to Source-to-Pay (S2P) Human Resources Service Delivery (HRSD) IT Service Management (ITSM) IT Asset Management (ITAM) and other modules. The ideal candidate brings strong platform fundamentals experience supporting enterprise workflows and the ability to partner effectively with non-technical stakeholders across a large public-sector organization. The ServiceNow Application Developer will ensure solutions are scalable user-centered secure and aligned to agency operational priorities while supporting continuous improvement of service delivery across central office and school-based teams.
Essential Responsibilities
The ServiceNow Application Developer will:
Serve as a primary administrator for the agency ServiceNow instance supporting day-to-day service operations and maintenance.
Configure and maintain ServiceNow applications including forms lists workflows and flows notifications and reporting.
Support development and enhancement activities across multiple ServiceNow modules including ITSM HRSD S2P and other available modules.
Design and maintain Service Catalog items and end-to-end workflows using Flow Designer approvals task routing and notifications.
Collaborate with business stakeholders to gather requirements translate business needs into technical solutions and recommend platform-aligned approaches.
Coordinate with the Office of the Chief Technology Officer (OCTO) for development changes and support.
Ensure configurations follow ServiceNow best practices prioritizing configuration over customization and maintaining upgrade readiness.
Troubleshoot platform issues resolve defects and support continuous improvement through analysis and refinement of existing processes.
Develop and maintain technical documentation including configuration details process flows and user guidance.
Partner closely with internal IT teams vendors and ServiceNow partners as appropriate.
Requirements
Minimum Qualifications
Bachelors degree in Information Technology Computer Science a related field or equivalent professional experience.
Five or more years of hands-on ServiceNow administration experience including ownership or co-ownership of a ServiceNow instance.
Strong foundational knowledge of the ServiceNow platform including:
Forms lists tables and dictionary configuration
Business Rules Client Scripts UI Policies and UI Actions
Roles and Access Control Lists (ACLs)
Update sets and platform administration
Proficiency in JavaScript for ServiceNow scripting including business rules client scripts and UI policies.
Demonstrated experience integrating ServiceNow with external systems via REST and SOAP APIs.
ITIL Foundation certification or equivalent IT Service Management (ITSM) process knowledge.
Preferred Qualifications
ServiceNow Certified Application Developer (CAD) certification.
Experience with one or more ServiceNow application areas such as ITSM HRSD S2P Customer Service Management (CSM) or Security Operations (SecOps).
Experience building or supporting system integrations using REST APIs Integration Hub and data imports.
Experience working in a public sector K-12 education or other highly regulated environment.
Required and Desired Skills Matrix
1. Bachelors degree in Information Technology Computer Science a related field or equivalent professional experience. Required 15 years.
2. Hands-on ServiceNow administration experience including ownership or co-ownership of a ServiceNow instance. Required 5 years.
3. Strong foundational knowledge of the ServiceNow platform including forms lists tables and dictionary configuration Business Rules and Client Scripts. Required 8 years.
4. Experience integrating ServiceNow with external systems via REST and SOAP APIs. Required 8 years.
5. Proficiency in JavaScript for ServiceNow scripting including business rules client scripts and UI policies. Required 8 years.
6. Knowledge of UI Policies and UI Actions Roles and Access Control Lists (ACLs) update sets and platform administration. Required 8 years.
7. ITIL Foundation certification or equivalent ITSM process knowledge. Required.
8. ServiceNow Certified Application Developer (CAD). Highly desired.
9. Experience with one or more ServiceNow application areas such as ITSM HRSD S2P CSM or SecOps. Required.
10. Experience building or supporting system integrations using REST APIs Integration Hub and data imports. Required.
11. Experience working in a public sector K-12 education or other highly regulated environment. Required.
How to Apply
Qualified Candidate can send their resumes to
Required Skills:
MINIMUM QUALIFICATIONS Bachelors degree in Information Technology Computer Science a related field or equivalent professional experience. Five or more years of hands-on ServiceNow administration experience including ownership or co-ownership of a ServiceNow instance. Strong foundational knowledge of the ServiceNow platform including: Forms lists tables and dictionary configuration Business Rules Client Scripts UI Policies and UI Actions Roles and Access Control Lists (ACLs) Update sets and platform administration Proficiency in JavaScript for ServiceNow scripting including business rules client scripts and UI policies. Demonstrated experience integrating ServiceNow with external systems via REST and SOAP APIs. ITIL Foundation certification or equivalent IT Service Management (ITSM) process knowledge. PREFERRED QUALIFICATIONS ServiceNow Certified Application Developer (CAD) certification. Experience with one or more ServiceNow application areas such as ITSM HRSD S2P Customer Service Management (CSM) or Security Operations (SecOps). Experience building or supporting system integrations using REST APIs Integration Hub and data imports. Experience working in a public sector K-12 education or other highly regulated environment. REQUIRED AND DESIRED SKILLS MATRIX 1. Bachelors degree in Information Technology Computer Science a related field or equivalent professional experience. Required 15 years. 2. Hands-on ServiceNow administration experience including ownership or co-ownership of a ServiceNow instance. Required 5 years. 3. Strong foundational knowledge of the ServiceNow platform including forms lists tables and dictionary configuration Business Rules and Client Scripts. Required 8 years. 4. Experience integrating ServiceNow with external systems via REST and SOAP APIs. Required 8 years. 5. Proficiency in JavaScript for ServiceNow scripting including business rules client scripts and UI policies. Required 8 years. 6. Knowledge of UI Policies and UI Actions Roles and Access Control Lists (ACLs) update sets and platform administration. Required 8 years. 7. ITIL Foundation certification or equivalent ITSM process knowledge. Required. 8. ServiceNow Certified Application Developer (CAD). Highly desired. 9. Experience with one or more ServiceNow application areas such as ITSM HRSD S2P CSM or SecOps. Required. 10. Experience building or supporting system integrations using REST APIs Integration Hub and data imports. Required. 11. Experience working in a public sector K-12 education or other highly regulated environment. Required.
Required Education:
Minimum Education/Certification Requirements:BSc on CSE or relavant work exp.
