ServiceNow AIOps Consultant

Role: ServiceNow AIOps

Location: 100% Remote USA

Contract

Job Description:

• Implement and configure ServiceNow AIOps including:
  • Event Management
  • Health Log Analytics (HLA)
  • Agent client collector implementation and Metric Intelligence (MI)
  • Machine Learning based anomaly detection
• Integrate monitoring tools (using OOTB Connector REST API SNMP trap etc) into ServiceNow.
• Design AIOps architecture data flows dashboards and service health models.
• Configure alert rules correlation logic noise reduction policies and service impact models.
• Develop automation workflows using Flow Designer IntegrationHub and orchestration.
• Design ServiceNow Orchestration workflows and automation packs and build automated remediation for common incidents
• Collaborate with Cloud DevOps and ITSM teams to deliver end to end solutions.
• Conduct client workshops requirement analysis documentation testing and knowledge transfer.
• Proficiency in ServiceNow scripting (JavaScript); working knowledge of Python/Shell/PowerShell.
• Solid knowledge of cloud platforms (AWS/Azure/GCP) and ITIL processes.
• Strong analytical and problem solving skills.
• Excellent communication and client facing abilities.
• ServiceNow certifications (CSA CIS ITOM CIS Discovery CIS Event Management) good to have.