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ServiceNow Administrator
Job Location:
Job Location:
New York City, NY - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
23 July 2026 (30+ days ago)
Posted:
Application Deadline:
20 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: ServiceNow Administrator
Location: New York NY / Clinton NJ (Hybrid)
Experience: 6-10 Years
Job Summary
We are seeking an experienced ServiceNow Administrator to support configure maintain and enhance enterprise ServiceNow environments. The ideal candidate will have strong expertise in ServiceNow administration CMDB management ITSM processes Discovery Active Directory and platform enhancements. This role involves ensuring platform stability maintaining CMDB data quality supporting integrations resolving production issues and collaborating with cross-functional teams to optimize IT service delivery.
Required Skills
ServiceNow Administration
- ServiceNow Platform Administration
- ServiceNow Configuration
- Platform Maintenance
- Platform Enhancements
- Instance Management
- Plugin Management
- User & Group Administration
- ServiceNow Best Practices
CMDB & Asset Management
- Configuration Management Database (CMDB)
- Configuration Item (CI) Management
- CI Relationships
- CMDB Health & Data Quality
- Asset Management
- Service Mapping (Preferred)
IT Service Management (ITSM)
- Incident Management
- Problem Management
- Change Management
- Request Management
- Knowledge Management
- Service Catalog
- IT Operations Support
Discovery & Integrations
- ServiceNow Discovery
- SCCM Integration
- Active Directory Integration
- Azure DevOps (ADO)
- REST API Integrations
- Platform Plugins
- Third-Party Tool Integration
Administration & Support
- Production Support
- Platform Monitoring
- Troubleshooting
- Root Cause Analysis
- Performance Optimization
- Technical Documentation
- Process Documentation
Technical Skills
- Active Directory
- Windows Server Environment
- Azure DevOps (ADO)
- SQL (Preferred)
- JavaScript (Preferred)
- ServiceNow Workflows (Preferred)
Soft Skills
- Analytical Thinking
- Problem Solving
- Stakeholder Management
- Cross-functional Collaboration
- Communication Skills
- Customer Support
- Continuous Improvement
Key Responsibilities
- Administer configure and maintain the ServiceNow platform to ensure high availability and optimal performance
- Develop implement and support ServiceNow configurations enhancements and platform improvements
- Monitor platform health troubleshoot issues and provide production support
- Maintain CMDB integrity by managing Configuration Items (CIs) relationships and data quality
- Support ServiceNow Discovery integrations plugins and third-party tools
- Manage Azure DevOps (ADO) tickets asset management records and platform-related requests
- Analyze incidents perform root cause analysis and leverage knowledge base solutions to improve issue resolution
- Collaborate with infrastructure application and support teams to enhance IT service delivery
- Create and maintain technical documentation process guides and operational procedures
- Participate in platform upgrades maintenance activities and continuous improvement initiatives
- Ensure adherence to ITSM processes and ServiceNow governance standards
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- Experience supporting large enterprise ServiceNow environments
- Knowledge of ITSM ITOM and CMDB best practices
- Experience with ServiceNow upgrades releases and platform optimization
- Experience with Discovery Service Mapping or Asset Management modules
- Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience)
