ServiceNow Administrator

Fujifilm

Job Location:

Mesa, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Position Overview

Who We Are

FUJIFILM Electronic Materials U.S.A. Inc. is a global leader in chemical solutions which enable the semiconductor industry and the digital universe. We have an exciting opportunity at our Mesa Arizona facility for a ServiceNow Administrator!

The Role

The ServiceNow Administrator under general supervision of the IT Global Desktop Apps & Telecom Manager conducts business process analysis systems modeling application systems requirements design configuration testing implementation and support of medium to high complexity medium to high risk Commercial Off-The-Shelf (COTS) application systems and Software-As-a-Service (SAAS) solutions.

They will ensure proper computer operation so that end users can accomplish business tasks. This includes receiving prioritizing documenting and actively resolving Level I end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools as well as require that the individual give in-person hands-on help at the desktop level.

Company Overview

FUJIFILM Electronic Materials U.S.A. fuels innovation in the semiconductor industrywhere chemistry meets technology. Our advanced materials and formulations enable manufacturers to build the microchips that power Artificial Intelligence computers electric vehicles smartphones and more.

Were a global business-to-business supplier of chemical formulations and advanced materials used for manufacturing and packaging semiconductors. Our chemical formulations allow top manufacturers to produce microchips that both power and connect our digital world. Think youve got what it takes to build a more connected world Then connect with us today and challenge the boundaries of whats possiblefor the world and your future.

We have six U.S. manufacturing and Research & Development facilities located in: Mesa Arizona; Castroville California; Hollister California; Carrollton Texas; and North Kingstown Rhode Islandeach offering unique local experiences from vibrant cultural scenes to historic charm.

Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: Description

Key responsibilities for this role include:

Developing ServiceNow software solutions using JavaScript Web Services HTML and CSS
Work with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality
Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration
Create and configure Notifications UI pages UI Macros Script Includes Formatters in ServiceNow
Responsible for application support and operational activities code migrations replications patching and upgrades
Creates and maintains process and knowledge documentation for team and users
Utilize ServiceNow Import Templates for the loading of data
Data entry from source documents into ServiceNow database
Data extract from ServiceNow into Import Template format or other formats for reporting
Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Document all pertinent end user identification information including name department contact information and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Record track and document the help desk request problem-solving process including all successful and unsuccessful decisions made and actions taken through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Identify and learn appropriate software and hardware used and supported by the organization.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and frequently asked questions lists for end users.

REQUIREMENTS

High school diploma or GED required
Requires a basic knowledge of supported server application network securitysystems virus protection and hardware configurations.
Requires minimum of 6 - 8 years experience in a technical role supporting desktopand/or application servers in an Information Technology environment.
Desired 6 - 8 years experience in Microsoft Office.
Desired 6 - 8 years experience using ticket tracking system.
Familiarity with Agile (Scrum) and Waterfall project management methodologies.
Experience with technical documentation skills a plus.
Exceptional written and oral communication skills.
Self-motivated and high attention to detail.
This is a safety-sensitive position that requires candidates to successfully pass a post-offer drug screening prior to employment. One of the essential job functions is the ability to work in a constant state of alertness and in a safe manner.

ADDITIONAL REQUIREMENTS

We value a professional adaptable and collaborative work environment. The following competencies are essential for success in any role and reflect our commitment to effective teamwork problem solving and workplace communication.

Resilience -Ability to adapt to workplace challenges maintain professionalism and manage responsibilities effectively.
Communication-Capacity to clearly and professionally exchange ideas interact respectfully with colleagues and customers and foster positive workplace relationships.
Reasoning & Decision Making -Ability to analyze information follow verbal and written instructions and make logical sound decisions.
Comprehension -Capability to understand and complete tasks as assigned and solve problems effectively.
Organizational Skills -Competence in managing multiple priorities maintaining accuracy and staying focused despite potential workplace distractions.

To all agencies: Please no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email the internet or in any form and/or method will be deemed the sole property of Fujifilm unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired no fee or payment of any kind will be paid.

EEO Information

Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.

ADA Information

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department ().

Required Experience:

Unclear Seniority

Position OverviewWho We AreFUJIFILM Electronic Materials U.S.A. Inc. is a global leader in chemical solutions which enable the semiconductor industry and the digital universe. We have an exciting opportunity at our Mesa Arizona facility for a ServiceNow Administrator!The RoleThe ServiceNow Administr...