ServiceNow Administrator II

Job Description Summary:

Job Description:

Primary Responsibilities

• Independently analyze business and IT stakeholder requirements and translate them into ServiceNow functional specifications configuration designs workflows automation and data controls.

• Design configure document test and modify ServiceNow applications modules flows business rules client scripts UI policies ACLs data policies integrations scheduled jobs and update sets based on approved requirements.

• Evaluate alternative configuration approaches assess platform impact and recommend scalable solutions that support operational effectiveness security compliance maintainability and long-term platform health.

• Exercise discretion and independent judgment when resolving complex platform issues conducting root-cause analysis determining escalation paths and recommending corrective or preventive actions.

• Serve as administrator and technical owner for assigned ServiceNow modules such as Incident Request Change CMDB Knowledge or related enterprise workflow capabilities.

• Administer and enhance CMDB data governance access controls and platform standards to protect data integrity audit readiness and compliance with approved operating practices.

• Lead or materially contribute to platform upgrades regression testing deployment planning release validation and post-deployment stabilization activities.

• Partner with process owners platform leadership security infrastructure and service delivery teams to interpret requirements provide technical recommendations and support decisions that affect ServiceNow operations.

• Create and maintain technical documentation configuration standards test evidence runbooks and administrative procedures that support consistent and compliant platform operations.

• Identify technical debt platform risks data quality issues and process improvement opportunities; recommend remediation plans and implement approved changes with minimal supervision.

Qualifications

• Bachelors degree or equivalent experience

• 5 years experience in ServiceNow administration

• ServiceNow Certified System Administrator (CSA) (required)

• ITIL 4 Foundation (required)

• CIS IT Service Management (CIS-ITSM) or equivalent (preferred)

• Demonstrated experience performing ServiceNow administration configuration analysis testing and modification of platform applications workflows forms rules access controls integrations and data structures.

• Working knowledge of systems analysis techniques including consulting with users and stakeholders to determine functional specifications technical requirements workflow design and platform impact.

• Ability to design document test and modify ServiceNow configurations or programs based on business and system requirements including Flow Designer Update Sets UI Policies Business Rules Client Scripts ACLs and basic Glide API usage.

• Demonstrated ability to evaluate alternatives assess risk and recommend technical approaches that affect platform stability compliance data integrity security service delivery and operational effectiveness.

• Ability to exercise discretion and independent judgment with respect to matters of significance including complex issue resolution platform governance technical standards escalation recommendations and release readiness decisions.

• Experience owning assigned work end-to-end with minimal supervision including requirements clarification configuration testing documentation deployment support and post-implementation validation.

• Strong understanding of ITSM concepts and ServiceNow platform architecture including incident request change knowledge CMDB reporting and access control fundamentals.

• Strong analytical troubleshooting communication and documentation skills with the ability to provide technical consultation to process owners platform leadership and cross-functional IT teams.

This position is an exempt position. The annualized base pay range for this role is expected to be between $70000$85000 base salary compensation range. Actual base pay may vary based on factors including but not limited to experience subject matter expertise geographic location where work will be performed and the applicants skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package including but not limited to medical dental vision life insurance and 401(k). Please note that the job title is subject to change based on the selected candidates experience and education.

Focus is a leading financial services firm comprised of integrated wealth management family office and business management services. Blending deep expertise and expansive resources with a boutique client-first fiduciary philosophy Focus helps individuals families and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more about Focus visit or follow the company onLinkedIn.

EEO Statement: Focus is an equal opportunity employer and bases its employment decisions on the employee or candidates skillset and without regard to an employee or candidates race color religion sex (including pregnancy) gender identity sexual orientation national origin age disability genetic information veteran status or any other characteristic protected by local state and/or federal law.

Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact

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For Montana Applicants: If hired the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section.

For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the states workers compensation law. If you willfully provide false information about your ability to perform the essential functions of the job with or without reasonable accommodations you may be barred from filing a claim under the provisions of the Workers Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation. The Company complies fully with the Americans with Disabilities Act.