ServiceNow Administrator

PeopleTec is currently seeking a ServiceNow Administratorto support our Huntsville AL location.

PeopleTecis hiring a ServiceNow Administrator to manage our ServiceNow SaaS instance configuration access integrations and accreditation posture. This role makes sure the third-party development partner has a properly configured and accredited platform to build into and that the instance stays healthy as the catalog and integrations grow. You are the technical authority on what gets into the instance and how it stays compliant.

Responsibilities:

• Manage instance configuration across dev test and production environments (update sets plugins system properties environment promotion).
• Configure role-based access aligned to enterprise identity services (Okta Azure AD PIV/CAC).
• Implement and document the FedRAMP-moderate and RMF controls that are customer responsibility under ServiceNows SaaS shared-responsibility model.
• Support ATO efforts through secure configuration documentation and control validation.
• Govern changes from the third-party developer: review update sets approve promotions and enforce instance hygiene.
• Configure andmaintainintegrations with external systems and data sources (REST/SOAP MID ServerIntegrationHub).
• Manage ServiceNow release upgrades: regression test customizations and integrationsvalidate and accept the upgrade within the vendors window.
• Monitor instance health and capacity within the SaaS model.

Required Skills/Experience:

• 4 years in ServiceNow administration.
• Hands-on experience configuring a ServiceNow instance managing update sets and promoting changes across environments.
• Experience configuring role-based access and integrating ServiceNow with enterprise identity services.
• Experience integrating ServiceNow with external systems via REST/SOAP MID Server orIntegrationHub.
• Working knowledge of FedRAMP and RMF controls applied to SaaS platforms under a shared-responsibility model.
• Must be a U.S. Citizen
• An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire (or the able to obtain) and the ability to maintain this level of clearance during their employment.

Education Requirements:

• Bachelors degree in Computer Science Information Systems Cybersecurity or related field (additionalexperience may substitute).

Desired Skills:

• Active U.S. DoD SECRET clearance or higher.
• ServiceNow Certified System Administrator (CSA); CIS-ITSM CIS-CMDB or CIS-Discovery a plus.
• Experience supporting an ATO for a ServiceNow SaaS instance in a DoD or federal environment.
• Experience governing third-party ServiceNow developers or system integrators.
• Experience managing ServiceNow upgrade cycles.
• DoD 8570 / 8140 IAT II or higher (Security or equivalent).

People First. Technology Always.

PeopleTec Inc. is an employee-owned small business founded in Huntsville AL that provides exceptional customer support by employing and retaining a highly skilled workforce.

Culture: The name PeopleTec was deliberately chosen to remind us of our core value system - our people. Our companys foundation was built on placing our employees and customers first. With an award-winning atmosphere we have matured into a company that boasts the best and brightest across multiple technical fields.

Career: At PeopleTec we value your long-term goals. Whether its through our continuing-education opportunities our robust training programs or our People First benefits package PeopleTec truly believes that our best investments are our people.

Come Experience It.

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EEO Statement

PeopleTec Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability you may use the following email address and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec Inc.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information citizenship ancestry marital status protected veteran status disability status or any other status protected by federal state or local law. PeopleTec Inc. participates in E-Verify.