Service Writer

Position Summary
Thompson Truck Group is expanding our Knoxville team and seeking a Service Advisor/Writer who delivers exceptional customer service and thrives in a fastpaced teamoriented environment. As a key link between our customers and our service technicians you will ensure every repair order is accurate every communication is clear and every customer leaves with confidence in the work we provide.

Thompson Truck Group is a trusted leader in commercial truck sales service and support across the region. We are known for our commitment to quality workmanship customer-first service and long-term partnerships with fleet operators independent drivers and commercial businesses. Our Knoxville location is a highperforming customerfocused operation supported by a strong network of technicians parts specialists and service professionals.

We invest in our people through ongoing training modern facilities and opportunities for advancementbecause our team is the foundation of our success.

• Customer Intake Greet customers document concerns and set clear expectations for service timelines.
• Repair Order Management Create update and close repair orders with accuracy and attention to detail.
• Service Recommendations Communicate technician findings and obtain customer approval for recommended work.
• Workflow Coordination Collaborate with technicians and parts staff to ensure efficient scheduling and timely job completion.
• Customer Communication Provide updates throughout the service process and follow up to ensure satisfaction.
• Documentation Accuracy Maintain precise records warranty documentation and compliance with company procedures.
• Upsell Opportunities Identify additional maintenance needs that support vehicle longevity and safety.

• Automotive Knowledge Understanding of vehicle systems maintenance and repair processes.
• Customer Service Experience Prior experience in a customerfacing or servicerelated role.
• Communication Skills Ability to explain technical information clearly and professionally.
• Organizational Ability Strong multitasking timemanagement and followthrough skills.
• Computer Proficiency Comfortable using service management systems and digital communication tools.
• Valid drivers license with a clean driving record.

• Previous experience as a Service Advisor Service Writer or similar role
• Familiarity with warranty processes commercial truck service or dealership operations a plus

• Competitive pay
• Comprehensive benefits package
• Ongoing training and professional development
• Modern wellequipped service facilities
• A supportive teamdriven culture
• Opportunities for advancement within the Knoxville location and across the organization