Service Writer

Rebuilding America Starts Here:

True to our name Custom Truck One Source CTOS designs assembles sells rents and services trucks cranes and other heavy equipment. Our clients include some of the largest utilities telecom construction forestry oil and rail companies in the nation.

Summary:

Custom Truck One Source has an opening for Service Writer with background in aerial construction equipment and heavy & light duty trucks. The Service Writer will be responsible for coordinating and scheduling service work in the service department in an organized professional manner and sells additional needed services to customers.

• Customer Service Problem Solver Good computer skills ability to learn new software.
• Monday to Friday 7:30am to 4:30pm with overtime as needed.

Job Duties:

• Create and maintain a safe working environment.
• Identifies problems and services by listening to customers description of symptoms clarifying description of problems
• Verifies warranty and service contract coverage by examining records and papers explaining provisions.
• Develops estimates by costing materials supplies and labor calculating customers payment including deductibles.
• Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
• Prepares repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Assisting with scheduling work and issuing work to Service Technicians.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customers approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Updates job knowledge by participating in educational opportunities; reading manufacturers
• Communicate with parts department to determine and locate part numbers for units.
• Call customers to let them know equipment is ready to be picked up.
• Process invoices and payments for service repairs.

Basic Qualifications:

• High school diploma or the equivalent
• General mechanical aptitude / knowledge Utility Trucks & Equipment a plus.
• MS Office software and ability to learn CTOS Computer systems.
• Must hold a valid drivers license.

We Power the People That Strengthen Our Nations Infrastructure

Explore the dynamic world of Custom Truck One Source where each role is a step toward driving the nations infrastructure forward with innovative solutions and dedicated service. Our commitment to developing talent shines through our STEP program and other comprehensive training opportunities fostering professional growth. Immersed in a culture that champions collaboration and innovation youll find a supportive environment where your contributions are valued. Coupled with competitive benefits we offer a career that grows with you and a journey towards excellence.

Benefits:

• 401(k) with Employer Match
• ESPP
• Competitive Health Care including Dental Vision and Life Insurance
• Company paid health and wellness programs
• Paid Vacation Sick and Holidays
• STD/LTD
• Partner Discounts
• Investment in Employee Development including Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

  Please note that we do not offer sponsorship for work authorization. Only candidates authorized to work in United States without the need for sponsorship will be considered for this position.