Service Transition Manager Kinetic ERP Migration

Role - Service Transition Manager - Kinetic ERP Migration

Location Remote ( USA)

Skill Set - ERP PM Stakeholder Management Agile Practices Project Planning

Experience level 15 Years

JD :

The Service Transition Manager will lead the transition of Kinetic ERP Migration Factory services from pre-sales / build phase into steady-state operations. This role is accountable for establishing repeatable migration processes governance tooling and operational readiness to support large-scale multi-year ERP migration programs delivered in a factory model (cloud and on prem to Kinetic).

The role acts as the bridge between solution architecture delivery operations and customer stakeholders ensuring smooth handover minimal risk and predictable outcomes during migration waves.

Key Responsibilities

Service Transition & Operational Readiness

• Own end-to-end service transition for Kinetic ERP migration services from design to BAU operations.
• Define and execute transition plans covering people process tools governance and SLAs.
• Ensure operational readiness before go-live of each migration wave (runbooks SOPs KT access environments).
• Establish service acceptance criteria and sign-off for transition into steady-state delivery.

Migration Factory Setup & Governance

• Design and operationalize a Migration Factory model for Kinetic (Wave-based / Assembly-line approach).
• Standardize migration methodologies for:
  • Data migration (master transactional historical)
  • Customizations and extensions
  • Integrations ( ICE REST EDI third-party)
  • Reports dashboards and BPMs

Stakeholder & Customer Management

• Act as the primary transition interface between sales solution architects delivery teams and customers.
• Partner with Kinetic hyperscalers (Azure) and internal COEs as required.

Risk Quality & Compliance

• Identify transition risks early and implement mitigation strategies.
• Ensure adherence to security compliance and audit requirements.
• Define quality gates and checkpoints across transition milestones.
• Track and improve KPIs such as cycle time defect leakage rework and first-time-right migrations.

Key Deliverables

• Service Transition Plan & Timeline
• Migration Factory Operating Model
• SOPs Runbooks and Playbooks
• KT Plans and Completion Reports
• Go Live Readiness & Acceptance Sign-offs
• Early Life Support (ELS) plan and exit criteria

Required Skills & Experience

Functional & Domain Experience

• 10 years of ERP delivery experience with at least 5 years in service transition operations or large transformation programs.
• Strong hands-on experience with Kinetic ERP migrations or implementations.
• Proven experience setting up and running ERP Migration Factory or managed services models.
• Solid understanding of manufacturing distribution or industrial verticals (preferred).

Program & Transition Management

• Strong background in ITIL-based service transition and service management.
• Experience with multi-vendor white-label or global delivery models.
• Expertise in governance SLA management and operational KPIs.