Service TechnicianTrainer

Topcon Positioning Group is headquartered in Livermore California USA ().

We design manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it Topcon brings innovation in workflow automation and seamless connectivity of data to construction geopositioning and agriculture industries focused on developing a sustainable tomorrow.

Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race color religion national origin gender gender identity sexual orientation protected veteran status disability age genetic information or other legally protected status.

To learn more about Topcon career opportunities go to .

Job Purpose:

This role is centered on providing expert troubleshooting repair and calibration of Topcon products. Besides servicing the instruments responsibilities also include maintaining accurate service records offering technical support to the Topcon dealer network and participating in engineering evaluations and failure analysis. The position also involves developing test fixtures procedures work instructions and service manuals. Additionally it focuses on conducting repair training for the dealer network and junior technicians in both virtual and classroom settings

Core Job Duties

• Troubleshoot repair and calibrate all Topcon products ensuring optimal performance.
• Maintain accurate service records and enter relevant information into the service database.
• Provide technical repair support via phone or email to assist the Topcon dealer network.
• Assist in engineering evaluations failure analysis and generate reports with recommendations for improvement.
• Develop test fixtures troubleshooting stations procedures work instructions and service manuals.
• Conduct repair training for the Topcon dealer network and junior technicians both virtually and in classroom environments.

Management Responsibilities:

• A manager of people has direct reports and spends a significant amount of time managing those reports. Managing others should be one of the core job responsibilities.
• The position is: X An Individual Contributor Managing People Managing External Consultants
• If Managing people the position is: Managing Remotely Managing Onsite

Minimum Requirements for job:

Education and Experience:
Minimum 3 years experience in an electronics repair in a manufacturing/service role
AA in electronics or related technology or equivalent military training. Bachelors preferred
Familiar with test equipment such as but not limited to multi-meters and oscilloscopes to diagnose and adjust optical mechanical and electronic instruments

Knowledge Skills and Attributes:
Excellent communication verbal/written skills and ability to work on/with multifunctional teams
Excellent analytical and problem-solving skills Strong attention to detail
Electronic/mechanical troubleshooting skills
Knowledge of Microsoft Office products
Knowledge of software/firmware loading with PCs (i.e. installing and un-installing drivers for PC hardware loading Operating System and BIOS)
Working knowledge of laser and surveying instruments is preferred

Physical Requirements:
Position may require bending carrying kneeling lifting and walking
Capable of lifting up to 50 lbs. with assistance

Working Conditions:
Work in an environmentally controlled work area and outside 20% travel may be required