Service Technician

HBC is a leadingprovider ofdelivering FTTH (Fiber-To-The-Home) Broadband services to both residential and business our company continues to grow we are seeking skilled Service Technicians to join our team who are passionate about delivering exceptional customer experiences while supporting the expansion ofcutting-edgefiber broadband technology across our communities.Working as a Service Technician for a Fiber-to-the-Home (FTTH) broadband provider is an exciting and rewarding opportunity that offers a unique blend of technical challenges customer interaction and career growth. â

At HBC connecting people is at the heart of everything we do. We are forward thinkers wholeverageadvanced fiber internet technology to strengthen communities deliver world-class service and create meaningful customer connections.In this roleyoullfind yourself on the forefront ofcutting-edgetechnology ensuring that customers stay connected seamlessly while contributing to the growth of a high-demand industry.â

Apply today for a chance to join HBC!

Job Type:âFull-time

Location:âWinona MN / Plainview MN / Rochester MN / Lake City MN / La Crosse WI / Onalaska WI / Eyota MN / Chatfield MN / Rushford MN

Primary Responsibilities Include:

Installation Repair& Maintenance

• Install connect troubleshoot repair and configure FTTH equipment and services at residential and commercial customer locations.
• Ensure that the installationfollowscompany standardsandcustomer requirements.
• Test and verify that the broadband services are functioning correctly.
• Test andlocatetrouble within the broadband system replace or repair defective equipment and ensure proper craftsmanship and care for Fiber Optic components and network.
• Troubleshoot and diagnose connectivity issues and equipment malfunctions.
• Perform repairs and maintenance on FTTH infrastructure including optical network terminals (ONTs) routers and related equipment.
• Replace or upgrade faulty components or equipment to ensure reliable service.
• Install splice repair andmaintainaerial buried underground and customer premise fiber optic and copper facilities where applicable.
• Use various diagnostic tools and test equipment toidentifydefectivecablelocatefaults and verify service restoration.
• Respond to service trouble dispatches and provide technical troubleshooting support to resolve customer-impacting issues efficiently.

Customer Experience & Sales

• Provide excellent customer service by addressing customer inquiries and resolving technical issues.
• Educate customers on the services being provided instruct them on the proper use of equipment propose solutions and describe the advantages of and selladditionalservices.
• Exceed customer expectations by performing extraordinary customer serviceidentifyingcustomer needs and proactively educating customers on HBC products and service solutions including Internet Video Voice and managed services.
• Seek sales opportunities through customer interactions and help customers understand the value of enhanced broadband solutions.

Quality Assurance & Documentation

• Conduct regular testing and quality assurance checks on the FTTH network to ensureoptimalperformance and reliability.
• Monitor network performance and address any issues promptly.
• Maintainaccuraterecords of service calls installations repairs and customer interactions.
• Update customer account information and service records asrequired.
• Provide high-level support formaintainingoperational records including service documentation network elements customer premise records and system updates.

Professionalism and Safety

• Maintainan appropriateand professional image of the company through personal appearance demeanor driving habits and interactions with customers.
• Adhere to safety protocols and guidelines to ensure a safe working environment for yourself and others.
• Support HBCs safety mission of Home Safe Every Day by proactivelyidentifyinghazards and following all field to date with the latest FTTH technology and best practices through companyprovidedongoing technical training and certification programs.
• Effectively troubleshoot and solve technical problems related to FTTH services and equipment.
• Use diagnostic tools and equipment toidentifyand resolve issues.

The successful Service Technician will have:

• Valid and Clean Drivers Licenseâ
• High school diploma or GED equivalentâ
• Able to troubleshoot and repair customer products/servicesâusing knowledge of plant distribution and customer equipment operationâ
• Able tolocateand mark underground servicesutilizingtest equipmentprints anddata basemapping softwareâ
• Knowledge and experience splicing and repairing fiberââ
• Knowledge and experience working with electronicsâDC power and fiber optic equipmentâ
• Availability foron-call/standby responsibilities and willingness to work overtime as business needs require
• Able to properlyoperatesmall hand tools powerâtools and test equipmentâ
• Able to work independently and plan to completeâprojectsâ
• Strong computer skills in Word and Excelâ
• Able to accurately measure distances using tapes or other measuring devicesâ
• Able to differentiate betweendifferent sizesand colors of wires/cablesâ
• Ability to work in tight spaces including attics crawl spaces cabinets utility closets and telco roomsâ
• Knowledge of and ability tocomply withall OSHA FCC NEC and local ordinances.ââ
• 1 2 years of CATV or other relevant technical/electronic experienceââ
• Good customer relations and communication skills arerequired.

Benefits:

We believe in taking care of our team which is why we offer comprehensive benefits to support health financial well-being professional development and work-life balance.

• Family Medical (3 plans to choose from) Dental and Vision
• Company funded HSA
• Company Paid Short Term Disability
• Company Paid Long Term Disability with Voluntary option
• Company Paid Parental Leave
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Volunteer Paid Time Off
• Paid Holidays
• Pay Rate:â$18-$21/hourâ

When you join HBC...

Youllbe joining an award-winning company and team.â We also believe in giving back to the community and we want our employees to have the opportunity to do so.â We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential.â For more information go toâ.â

Do you meet the required qualifications but arent sure if your experience checks every box We encourage you to apply. Experience and skills come in many forms and we believegreat talentcomes from diverse backgrounds and perspectives. If you believe you can be successful in this role we want to hear from you.

Schurz Communications and its subsidiaries strategicobjectives:

• We will attract invest in communicate with andretaintop talent.â
• We will innovate partnerexperimentand create a better future together.â
• We strive to continuously improve operating performance to ensure sustained growth.â
• We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:

• Regularly required to talk and hear
• Required to use hands to type handleobjectsand paperwork
• Required to use close vision and be able to focus
• Lift and carry up to 75 pounds
• Walk over all types of terrain in all kinds of weather while carrying tools and equipment including ladders
• Kneeling crouching crawling twisting pulling bending pushing reaching above head
• Work indoors in poorly ventilated areas such as attics during extreme heat
• Exposure to dust dirt noise insects
• On-call schedules every7 weeks
• Work schedules may adjust based on business need
• The employeegenerally worksin an outdoor environment.

Required Experience:

IC