Service Technician

Hours: 8am to whenever you get your route completed. No set end time.

Pay: $20.00-$23.00 per hour

Travel Area: 2-2.5hr radius of Waterloo NE with occasional travel beyond this radius.

Position Overview:

Under the direction of the Service Manager the Service Technician works to repair diagnose and maintain exercise equipment. Will maintain a small parts inventory and document work performed in accordance with policies and procedures.

Responsibilities:

Primary Responsibilities:

Diagnose problems and repair malfunctioning exercise equipment by following testing procedures

Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices

Log all service claims in system within 24 hours of work completed

Maintain an accurate inventory of service parts and perform quarterly audits

Discuss present and close service contracts and special programs being offered for customers

Discuss with customer continued service when product is no longer under warranty

When applicable discuss new product options with customers or defer customer to retail store

Provide accurate service reports to management when requested

Report to the Service Manager if customer is having any issues that should be addressed at a higher level

Maintenance of Company Vehicle

Regular inspection of the company vehicle will be held by the Service Manager to ensure that the vehicle is in satisfactory condition to be operated.

Vehicles must be kept clean by removing trash and all personal items at the end of each day.

Service Technician is responsible for notifying the Manager when vehicle is due for routine service maintenance or vehicle experiences any issues.

Marginal Job Functions:

Other projects as needed.

Education:

High school degree or equivalent required

Experience:

1-3 years of experience in a technical support or service role preferred

Experience with Microsoft CRM (Customer Relationship Management) helpful

Physical Demands:

Moving fitness equipment during diagnostic calls repairs and preventative maintenance.

Ability to lift 50 pounds to carry items such as tool bag and parts

Will be required to move 40-50 pounds up to 20% of the work day

Push/pull up to 100 pounds 0-5% of the work day while utilizing devices such as moving dollies/carts.

The ability to use standard hand tools (wrenches screw drivers ratchets drills voltmeter etc.).

The ability to walk/run/lift to test exercise equipment for issues and when work is completed to ensure issues are resolved.

Other Requirements:

Valid drivers license with an acceptable driving record

Basic knowledge of technical and mechanical problem solving preferred

Working knowledge of Microsoft Office Suite and similar communication related software

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

Health & Dental Insurance

Company paid Life Insurance

401(k) matching

Paid Time Off benefits

Product discounts

Wellness programs