Service Technician

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes our mission is to make real estate investing radically accessible cost effective and simple. Our short-term rental (STR) business extends this mission into hospitality delivering seamless guest experiences while maximizing returns for homeowners.

How its going (and growing)

With a talented team of 750 Roofsters our collaborative can-do culture is what fuels our 2022 we closed on our Series E raising $240 million and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software) RentPrep (tenant screening and placement service for landlords) and Mynd (property management platform for both Retail and Institutional investors). In 2025 Roofstock took an ownership stake in Casago (short-term rental management services) expanding our platform to support both long-term and short-term rental investment services.

Roofstocks Values Short-Term Rental (STR) Org Reflection

• We are entrepreneurs Launch a startup within a startup
  We are better together Work across functions and markets to do it fast and well
  We focus on impact Build a profitable business unit with satisfied owners teammates and guests
  We think like investors Protect owners homes and maximize ROI

About the Role

As a Service Technician for short-term rentals youll play a key role in ensuring our homes are functional clean and stocked (FCS) safe and guest-ready. Youll respond to urgent in-stay needs perform routine inspections and preventative maintenance and work closely with the Team Lead Back of House and Back of House Coordinator to manage tasks supplies and vendor relationships.

This role requires a well-rounded maintenance skillset and a service mindset. Youll be part of the local Back of House team and work across multiple homes within your assigned market.

Responsibilities

• Complete preventative and routine maintenance tasks including HVAC troubleshooting appliance repair light plumbing and electrical work and basic cable/Wi-Fi resets
• Respond promptly to guest-reported issues during stays resolving them quickly and professionally
• Support turnovers and readiness work including light patching assembly and touch-ups
• Conduct property inspections to identify and document potential issues before they impact the guest experience
• Coordinate with the Back of House Coordinator on inventory work orders vendor support and scheduling
• Communicate professionally with the Team Lead Back of House and other local team members
• Ensure documentation is accurate and submitted in a timely manner for each job completed
• Follow brand and safety standards in every home
• Collaborate with Hospitality Ops team members to ensure homes meet FCS expectations
• Other duties as assigned

Qualifications

• 3 years of maintenance experience ideally in hospitality vacation rental or residential property management
• Strong troubleshooting and problem-solving skills across multiple home systems
• Familiarity with digital work order systems and mobile task apps
• Valid drivers license and reliable transportation required
• Calm professional demeanor with a customer service mindset
• Able to work evenings weekends and participate in on-call rotation
• Comfortable with physically demanding work and frequent travel between homes

Nice to Have

• HVAC Type II Certification preferred but not required

Travel Required

• Regular travel between properties within the local market
• Able to work evenings weekends and participate in on-call rotation
• Comfortable with physically demanding work and frequent travel between homes

Location

Charleston SC

Compensation

$21.00 - $25.00 per hour. Compensation may be adjusted based on experience skills and interview performance.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately in determining your pay it will be based on several factors including location job-related knowledge skills experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Competitive & Unique Benefits Package

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Health dental vision insurance and more
• Work & Wellness Stipend as $100/month for tools and equipment

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Commitment to Equal Employment Opportunity

Roofstock is an equal opportunity keeping with the values of Roofstock we make all employment decisions including hiring evaluation termination promotional and training opportunities without regard to race religion color sex age national origin ancestry sexual orientation physical handicap mental disability medical condition disability gender or identity or expression pregnancy or pregnancy-related condition marital status height and/or weight.

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