Service Team Mgr

Education and Experience Requirements

Job Description

1. Ensures accurate meaningful communication flow between leadership and team to ensure alignment .
2. Delivers timely Progressive Counseling when necessary to maintain safety compliance & appropriate behavior amongst team .
3. Conducts regular contribution & development discussions (end-of-year discussions 1:1s) & supports development investment for all team members .
4. Establishes & cascades departmental goals aligned with organizational goals. Communicates performance expectations. Supports entire team to meet department goals .
5. Manages projects assigns work through Svc Team Supervisors. Sets strategic vision for all projects. Pre-plans develops & maintains schedule through aircraft delivery/follow-up .
6. Upon aircraft arrival ensures work authorization is complete with signature and conducts a thorough debrief with customer representatives .
7. Supervises a continuous safety/security program which includes operation of support equipment aircraft systems 6S general housekeeping & lean manufacturing principles. Ensures that regular established safety/security audits are conducted & discrepancies are addressed .
8. Facilitates status meetings with all departments/shops. Ensures coordination of parts resources materials & tooling. Holds internal customers accountable to meet aircraft schedule .
9. Ensures that work is performed in accordance with the Repair Station Manual Corporate policies Site Operating Procedures FARs & all other regulatory mandates .
10. Communicates estimates updates & project plans with the customer and ensures all their concerns are addressed. Acts on feedback received from customer & employee roundtables customer surveys & inputs .
11. Protects the brand by ensuring high touch customer experience within the operation. As the primary customer interface is engaging authentic & promotes the Gulfstream brand effectively .
12. Monitors/controls costs expenses & other resources to ensure financial performance (meeting or exceeding Service Center financial objectives on all projects). Must be able to meet department goals influence & lead individuals in other departments with no direct authority to do so .

1. Responsible for hiring and onboarding as required. .
2. Institutionalize Lean & continuous improvement .

1. Must have demonstrated leadership ability strong communication skills & the ability to successfully manage P&L.
2. Must be able to read write speak & understand the English language.