Service Support Specialist II

Work Schedule

Environmental Conditions

Job Description

Service Support Specialist II

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join us at Thermo Fisher Scientific as a Technical Application Specialist II where youll provide expert technical support and training for scientific products and this role youll engage with researchers and clinicians helping them advance critical work in areas like cancer research diagnostics and environmental protection. As part of an international team youll collaborate to solve complex scientific challenges. Your scientific expertise and customer service skills will help our customers make breakthrough discoveries while ensuring their optimal use of our innovative technologies. This role offers extensive training professional development opportunities and the chance to stay at the forefront of scientific advancement.

REQUIREMENTS:
Advanced Degree with no prior experience or Bachelors Degree plus 2 years of hands-on laboratory experience in relevant scientific techniques
Preferred Fields of Study: Life Sciences Chemistry or related scientific field
Medical Laboratory Scientist/Clinical Laboratory Scientist certification preferred for clinical diagnostic positions
Strong scientific knowledge in one or more core areas: molecular biology cell culture protein analysis clinical diagnostics or analytical chemistry
Excellent verbal and written communication skills for technical support delivery
Proven ability to quickly learn complex scientific/technical information
Strong problem-solving and analytical capabilities
Proficiency in CRM systems and standard office software
Fluent English required; additional language skills highly valued
Customer service mindset with ability to explain complex concepts clearly
Excellent organizational skills and ability to manage multiple priorities
Ability to work both independently and collaboratively in a team environment
May require up to 10-30% travel depending on position
Flexibility to support global customer base