Service Support Specialist
Job Location:
Frederick, MD - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
POSITION OVERVIEW
As a Service Support Specialist you will be responsible for taking care of LIVunLtd Systems customer success standards the incoming calls/emails web and technician requests. As a Service Support Specialist you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd Systems uses an advanced and customized Customer Relations Management /Enterprise Resource Planning (CRM/ERP) system Salesforce to manage its operations and key performance indicators (KPIs). Through this system we achieve operational excellence and communicate as one team to execute on our brand promises.
This is a hybrid role. You should be proximal to Fredricks MD.
ESSENTIAL RESPONSIBILITIES
Answer inbound calls from customers technicians and vendors.
Monitor tracking and data entry.
Follow customer success standards to minimize handoffs as it relates
to providing assistance to customers vendors and employees.
Follow best practices with Salesforce CRM functionality and case
follow-up standards to ensure customer success.
Validate and Update customer information in Salesforce CRM system.
Make outbound calls to confirm scheduled service calls when needed
Input new customers into Salesforce CRM system.
Maintain positions KPIs and reports daily.
Receiving Parts in Warehouse
Receiving Purchase Order into Salesforce CRM System
Retuning Parts handling RMAs to Manufacturers and Suppliers
SKILLS AND QUALIFICATIONS
Excellent customer service skills
Ability to communicate effectively
Strong interpersonal skills and problem-solving ability
Ability to multitask
Team Player mentality
Detail oriented
High School Diploma or GED
Experience with Salesforce CRM system preferred but not required
BENEFITS
As a member of LIVunLtd you can expect
Growth opportunities
A fun friendly professional working environment
Health Benefits Dental Benefits Vision Benefits 401K Benefits LIfe
Insurance
Job Type: Full-time
Hourly Wages: $18 - $21 depending on experience
LIVunLtd is an equal opportunity employer. Since 1983 LIV has built a business focused on user experience its employees and our loyal customers. We have employed and surrounded ourselves with the top talent in the industry and constantly focus on innovation and growth for the company and our culture. The specific examples in each section are not intended to be all-inclusive; they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; at will employment
remains.
For more information regarding our career opportunities please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the UnitedStates
Required Experience:
IC
