Service Support Coordinator

We are a full-service HVAC building automation chiller and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated single-source solutions include turnkey in-house capabilities with design assistance as well as engineering applications and automated control systems.

This person will be responsible for supporting service and acting as a resource for customers and other departmental managers on all types of projects as needed.

Customer Service / Taking service calls from customers via telephone and e-mail.
Develop maintain and update customer-specific service records within company systems SharePoint sites and customer-maintained portals.
Ensure service documentation work orders equipment records and compliance-related documents are accurately uploaded and maintained.
Monitor customer portals for new work requests updates required documentation and service completion requirements
Communicate with Managers regarding potential return calls customer concerns recurring equipment issues and service trends requiring management attention.
Support dispatch operations by assisting with technician scheduling resource allocation and customer communication as needed.
Assist with the preparation and distribution of service reports equipment histories and customer-specific reports
Maintain accurate customer account information. Set up and update new Customers Locations Vendors and Subcontractors.
Make a work-in-progress report on all projects that is reviewed weekly by management.
Cross-train and provide coverage for other office functions including Dispatch Administrative Support Accounting support activities and Project Administration as needed
Other duties as needed.

High School diploma or equivalent.
1 years work-related experience in an Operations and Service environment.
HVAC/Facilities experience or Controls Automation is preferred.
Strong customer service skills
Knowledge of Microsoft Office
Use of office equipment
Knowledge of the Coins booking system is a plus.

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Please review our Affirmative Action Policy.

Compensation Range: $25 - $28 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.