Service Support Coordinator

We are seeking a motivated organized and customer focused Service Support Coordinator to assist clients with travel research reservations and trip-related support.

This role is ideal for someone who enjoys helping people has strong communication skills is comfortable working online and is interested in the travel and hospitality industry.

• Assist clients with travel inquiries and reservation requests
• Research hotels resorts cruises vacation packages and other travel options
• Provide clients with accurate information regarding availability amenities policies and travel requirements
• Coordinate reservation details and maintain accurate client records
• Communicate with travel suppliers and hospitality partners as needed
• Follow up with clients before and after reservations
• Assist with itinerary details and general customer support
• Participate in training and professional development
• Maintain professional and timely communication with clients
• Use online reservation communication and customer-management tools

• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Basic computer and internet skills
• Comfortable learning new online platforms and systems
• Strong organization and attention to detail
• Ability to manage multiple client requests and follow-up activities
• Self-motivated and able to work independently
• Reliable internet access and computer
• Previous experience in customer service hospitality sales reservations or travel is helpful but not required

• Remote work environment
• Flexible scheduling
• Travel industry education and ongoing training
• Access to professional reservation and supplier resources
• Mentorship and team support
• Opportunities to develop skills in travel planning customer service marketing and business development
• Access to a growing network of travel and hospitality professionals

The Service. SupportCoordinator serves as a point of contact for travelers throughout the planning and reservation process. The focus is on delivering responsive service researching appropriate travel options coordinating reservation details and helping create a smooth client experience from initial inquiry through travel.

Candidates should be professional dependable comfortable communicating with clients and willing to continuously learn about destinations suppliers and travel products.