Service Supervisor

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem/Evoqua is Hiring!

The Service Supervisor is responsible for overseeing a team of analysts and technicians to ensure that service standards are consistently met. This role involves coordinating daily service activities conducting audits and inspections and providing guidance and support to team members. The Supervisor works closely with the Service Operations Supervisor and other department leaders to develop and implement service improvement initiatives. Key responsibilities include monitoring performance metrics addressing nonconformance and ensuring compliance with regulatory requirements.

*** We offer a full benefits package to include Flexible Time Off (FTO) health dental vision investment savings plan and additional miscellaneous benefits.

Responsibilities:

Supervision:
Oversee daily activities of Service Operations Team
Assign tasks and responsibilities to team members
Provide guidance and support to team members
Conduct performance evaluations and provide feedback
Address any performance or disciplinary issues

Service Scheduling and Dispatch:
Create and maintain service schedule
Assign service calls to team members
Coordinate with clients to schedule service appointments
Ensure timely and efficient dispatch of service technicians
Monitor and adjust schedule as needed to meet client demands

Quality Service Delivery:
Monitor service technician performance and ensure quality service delivery
Address any customer complaints or issues
Implement corrective actions and follow up to ensure satisfaction
Conduct quality control checks and audits
Identify areas for improvement and implement solutions

Performance Metrics:
Track and analyze service performance metrics
Generate reports and present findings to management
Identify trends and make recommendations for improvement
Implement strategies to meet or exceed performance targets
Communicate performance updates and progress to team members

Standard Operating Procedures:
Develop and maintain standard operating procedures for service operations
Ensure team members are trained on and adhering to procedures
Continuously review and improve procedures for efficiency and effectiveness
Communicate any updates or changes to team members
Monitor compliance and address any issues or concerns

Team Mentorship:
Empowerment: Mentor junior team members fostering their growth and skill development.
Collaboration: Work closely with cross functional teams to align processes and achieve goals.
High Impact Behaviors:
Leadership by Example: Supervisors should model the behavior they expect from their team. This includes demonstrating a strong work ethic integrity and commitment to the organizations values.
Team Engagement and Development: Supervisors need to actively engage their team members recognizing their strengths and providing opportunities for skill development. This also involves offering constructive feedback and fostering a supportive team environment.
Operational Efficiency: Supervisors should strive for continuous improvement in processes ensuring that the team works efficiently and effectively. This includes setting clear goals monitoring progress and adapting strategies as necessary.

Qualifications:
A bachelors degree in Business Administration Supply Chain Management or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories principles and concepts.
Strong analytical skills and proficiency in data analysis tools (e.g. Excel SQL).
In-depth understanding of inventory management principles and practices.
Experience with inventory management software and systems.
Ability to develop and implement inventory optimization strategies.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Good understanding of international trade laws and customs regulations.

Job postings will include a wide salary range with each roles pay falling within that range. The starting salary is based on factors such as skills experience location and market conditions.

Xylem does not provide visa sponsorship for this position

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.