Service Supervisor

The Service Supervisor is responsible for supporting front-end store operations by supervising customer service activities leading front-end associates and ensuring an exceptional shopping experience. This position assists with cashier operations customer issue resolution associate development cash handling compliance and execution of company service standards while promoting a safe efficient and customer-focused environment.

• Supervise daily front-end operations including checkout lanes self-checkout areas customer service desk and related service functions.
• Ensure efficient customer flow and appropriate staffing throughout all business periods.
• Monitor front-end productivity and support achievement of operational goals.
• Assist with opening closing and shift transition procedures.
• Support implementation of company initiatives promotions and operational programs.
• Maintain a professional and customer-ready front-end environment.

• Deliver exceptional customer service and promote a customer-first culture.
• Assist customers with questions concerns returns exchanges and special requests.
• Resolve customer issues promptly professionally and effectively.
• Support store efforts to enhance customer satisfaction and loyalty.
• Serve as a positive role model for service excellence.
• Ensure customer interactions reflect company values and service standards.

• Provide leadership coaching and daily direction to cashiers courtesy clerks and front-end associates.
• Assign responsibilities and monitor completion of daily tasks.
• Assist with onboarding and training new associates.
• Provide ongoing feedback to support associate development and performance.
• Promote teamwork accountability and a positive work environment.
• Serve as front-end leader in the absence of higher-level management when assigned.

• Ensure compliance with all cash handling till accountability and financial procedures.
• Assist with register audits cash pickups and balancing activities.
• Monitor transactions for accuracy and policy compliance.
• Investigate and address cash variances according to company procedures.
• Maintain security and confidentiality of financial information.

• Ensure compliance with company policies operational procedures and safety standards.
• Maintain a clean organized and safe front-end environment.
• Monitor adherence to age-restricted sales policies and transaction requirements.
• Identify and address workplace safety concerns promptly.
• Support emergency procedures and incident response when necessary.

• Coordinate with store leadership and department managers to support overall store operations.
• Assist with labor management and workload prioritization.
• Support store events promotions and seasonal programs.
• Help maintain operational readiness during peak business periods.
• Perform additional duties as assigned to meet business needs.

• High school diploma or equivalent preferred.
• Previous retail grocery customer service or front-end experience required.
• Prior supervisory or leadership experience preferred.
• Strong customer service communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic math cash handling and computer skills.

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds regularly.
• Ability to bend reach push pull and perform repetitive motions.
• Ability to work a flexible schedule including evenings weekends and holidays.
• Ability to move throughout the store as operational needs require.

• Leadership
• Customer Focus
• Team Development
• Communication
• Conflict Resolution
• Cash Handling Accuracy
• Problem Solving
• Organization
• Accountability
• Operational Excellence

The Service Supervisor plays a key role in creating a positive customer experience by leading front-end operations developing associates ensuring operational compliance and maintaining exceptional service standards throughout the store.