Service Supervisor

Are you looking for a challenge Do you enjoy leading a team and driving results Do you enjoy providing a great experience for customers If you answered yes to these questions we want to hear from you! Pape Machinery the premier capital equipment dealer in the West is seeking a member to lead their Service team in Medford OR.

At Pape we invest in your growth. From robust training programs to continuous support we equip our team members with the tools to return for your hard work we offer competitive compensation exceptional benefits and a strong work-life balanceall designed to support you and your family.

Make a difference. Grow your career. Join the Pape team!

WHAT YOULL DO:

As the Service Supervisor you will be responsible for the supervision and management of all shop processes financials mechanic development and customer satisfaction. Every day you will ensure that the service staff manages the work order process in a manner that produces consistency efficiency and maximizes customer communication. To thrive in this role you must be a great leader results-driven and have a desire to create a great experience for our customers.

WHAT YOU NEED:

• Prior experience as a Mechanic Service Writer Service Supervisor or Service Manager with knowledge of construction and forestry equipment preferably John Deere.
• Prior operational experience with an understanding of budgeting staffing and personnel procedures.
• Computer skills including Microsoft Office suite.
• Leadership skills and mindset.
• Ability to maintain good customer and employee relations.

• Competitive pay based on your skills training and experience level.
• Outstanding benefits including 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical Dental Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans Sick Leave & Paid Holidays Members receive 80 hours of vacation (First year is prorated for new hires based on start date) 40 hours of Sick Leave and 7 paid holidays each year. Pape vacation plans also have tiers based on your seniority so as your seniority grows your vacation time off does as well.
• Advancement Pape is a dynamic growth-oriented organization with a focus on promoting from within.
• Stability and reputation Pape is a family-owned fourth-generation company with over 160 locations over 4000 members and 85 plus years of experience. Pape is known for their stability honesty and integrity.
• Equipment Pape has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Required Experience:

Manager