Service Supervisor
Job Location:
Cedar Hill, TN - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Are you ready to take the next step in your career Join us for an exciting opportunity at Albertsons Companies where innovation and customer service go hand-in-hand!
At Albertsons Companies we are looking for someone whos not just seeking a job but someone who wants to make an this role youll have the opportunity to lead innovate and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced dynamic environment thats constantly evolving.
The Service Supervisor is responsible for supporting front-end operations by delivering exceptional customer service supervising front-end team members and ensuring efficient daily operations. This position assists with overseeing cash handling procedures customer transactions staffing support and compliance with company policies while promoting a positive shopping experience.
Key Responsibilities Customer Service- Provide exceptional customer service and create a welcoming environment for customers.
- Address customer questions concerns and service issues promptly and professionally.
- Resolve customer complaints and escalate issues when appropriate.
- Promote company programs services and customer loyalty initiatives.
- Lead by example in delivering outstanding customer service.
- Assist in supervising daily front-end operations including check stands self-checkout areas and customer service functions.
- Monitor customer flow and adjust staffing to maintain efficient service levels.
- Ensure registers self-checkout equipment and service areas remain operational and customer-ready.
- Support opening closing and shift transition procedures.
- Maintain front-end cleanliness organization and presentation standards.
- Provide direction coaching and support to cashiers courtesy clerks and front-end associates.
- Assist with training new employees on operational procedures and customer service expectations.
- Promote teamwork and a positive work environment.
- Participate in employee development and performance improvement initiatives.
- Support leadership in communicating company goals and expectations.
- Ensure compliance with all cash handling procedures and company policies.
- Assist with register accountability audits pickups and balancing processes.
- Monitor transactions for accuracy and proper procedures.
- Support investigations related to shortages overages or operational discrepancies.
- Maintain confidentiality regarding financial and employee information.
- Follow all company safety standards and operational procedures.
- Promote a safe working and shopping environment.
- Monitor and report potential safety hazards and security concerns.
- Support loss prevention initiatives and asset protection programs.
- Ensure compliance with applicable regulations and company policies.
- Support departmental goals related to customer service productivity and labor management.
- Assist in managing workflow to improve efficiency and customer satisfaction.
- Identify opportunities to improve front-end operations and service standards.
- Maintain awareness of store programs promotions and sales initiatives.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)
- Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values Click below to view video: ACI Values
Required Experience:
Manager
About Company
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to b ... View more
