Service Supervisor

The Service Supervisor is responsible for supporting front-end operations to ensure a fast friendly and efficient customer experience. This role assists in overseeing cashiers courtesy clerks and service desk functions while maintaining compliance with company policies cash handling procedures and service standards.

• Customer Service Excellence
  • Deliver and model outstanding customer service at all times
  • Resolve customer concerns quickly and professionally
  • Promote a welcoming and positive store environment
• Front-End Operations
  • Support daily front-end functions including registers self-checkout and service desk
  • Ensure proper cash handling till accountability and accurate transactions
  • Assist with opening closing and shift transitions
• Team Leadership
  • Provide direction and support to cashiers and courtesy clerks
  • Reinforce productivity service expectations and company standards
  • Assist in training new employees on front-end processes and procedures
• Compliance & Accuracy
  • Ensure adherence to company policies safety guidelines and labor procedures
  • Monitor ID checks and compliance for restricted sales (alcohol tobacco etc.)
  • Maintain clean organized and operational front-end areas
• Operational Support
  • Assist with breaks lunches and shift coverage
  • Support store initiatives promotions and seasonal programs
  • Communicate effectively with store leadership regarding front-end performance and issues

• Strong customer service and communication skills
• Ability to work in a fast-paced environment
• Basic math and cash handling experience
• Leadership or supervisory experience preferred
• Flexible availability including evenings weekends and holidays

• Stand for extended periods of time
• Lift and carry up to 25 lbs as needed
• Frequent bending reaching and movement throughout the front-end area

• Customer Focus
• Team Leadership
• Attention to Detail
• Problem Solving
• Integrity & Accountability