Service Shop Foreman

Cumberland International Trucks is looking for a driven hands-on Service Foreman to lead our shop team and elevate both performance and customer satisfaction. If youre an experienced diesel professional who enjoys coaching others solving problems and delivering top-tier service this is your opportunity to step into a key leadership role.

Youll work with a wide range of medium- and heavy-duty trucks (Class 7 & 8) including top brands like Cummins Eaton International and Allison while serving as the bridge between our technicians and our customers.

• Lead mentor and develop diesel technicians to deliver efficient high-quality repairs
• Recruit interview and onboard skilled technicians who follow OEM standards
• Assign work manage workflow and ensure jobs are completed accurately and on time
• Act as the link between customers and technicians ensuring clear communication and expectations
• Drive shop performance by monitoring productivity efficiency and gross profit margins
• Take ownership of the customer experiencefrom intake to final delivery
• Ensure prompt professional and friendly service for every customer
• Maintain strong relationships to support customer retention and repeat business
• Ensure all work follows warranty guidelines and dealership standards

• 3 years of experience in the medium/heavy-duty truck industry
• Previous leadership supervisory or team lead experience preferred
• Strong knowledge of diesel engines truck systems and repair processes
• Familiarity with OEM guidelines and warranty procedures
• Excellent communication skillsboth with customers and team members
• Skilled at multitasking and staying organized in a fast-paced environment
• Commitment to teamwork accountability and continuous improvement

• ASE and/or OEM certifications
• Previous dealership experience
• Working knowledge of Microsoft Office applications
• Familiarity with International Truck systems and supplier warranty policies
• Willingness to keep learning and growing through training and development

• Ability to lift up to 75 lbs
• Comfortable bending lifting reaching climbing and working around heavy equipment
• Ability to work in varying shop conditions (heat cold humidity etc.)

We provide the tools support and environment you need to succeed and grow your career.

• 8 Paid Holidays
• Paid Time Off (PTO)
• Paid Vacation
• Paid Birthday Off!!
• 401(k) with Employer Match (Fidelity)
• $500 Employee Referral Program
• Medical Insurance
• Voluntary Vision & Dental
• Life & AD&D Benefits & Supplemental Life
• Short-Term & Voluntary Long-Term Disability
• 24/7/365 Teladoc Access
• Free & Confidential (EAP) Employee Assistance Program
• Company Apparel Allowance
• Team Oriented Culture
• Supportive Leadership
• Modern Equipment & Clean Facilities
• We Promote from Within
• Development Opportunities

At Cumberland youre more than a supervisoryoure a leader who helps shape our team our culture and our customer experience. If youre ready to take the next step in your career wed love to meet you.

EEOC: Cumberland International Trucks is a drug-free workplace and an Equal Opportunity Employer. We are committed to cultivating a safe inclusive environment for all employees. Employment decisions are based solely on qualifications merit and business need.