Service Scheduler
Eau Claire, WI - USA
Job Summary
Do you love helping people staying organized and being the person who keeps everything running smoothly
Were looking for someone who enjoys talking with people solving problems and creating a great customer experience from the very first phone call.
As our Service Scheduler youll be the first impression for many of our service customers. Youll help them schedule appointments answer questions coordinate transportation and make vehicle maintenance as easy as possible.
No automotive experience Thats okay we can teach you cars. We cant teach a positive attitude kindness and a willingness to learn.
- Answer incoming phone calls with energy and professionalism.
- Schedule service appointments efficiently.
- Help customers understand their maintenance and repair options.
- Coordinate pick-up and delivery appointments.
- Assist customers with Mobile Service scheduling.
- Follow up with customers regarding upcoming maintenance.
- Reschedule appointments when needed while keeping technicians schedules productive.
- Work closely with service advisors and technicians to ensure a smooth customer experience.
- Keep appointment information accurate and organized.
- Help identify opportunities to improve customer satisfaction.
- Friendly and genuinely enjoys helping people.
- Organized and able to multitask.
- Comfortable talking on the phone throughout the day.
- Positive dependable and a team player.
- Detail-oriented.
- Comfortable using computers and learning new software.
- Able to stay calm in a fast-paced environment.
- Customer service experience
- Scheduling or administrative experience
- Call center experience
- Automotive dealership experience (not required)
- Hourly Pay between $16.50-$20 based on experience.
- Medical Dental & Vision Insurance
- Life Insurance
- 401(k) with company match
- Paid training
- Paid time off
- Employee discounts
- Opportunities for advancement
- A supportive team that enjoys working together
Were more than just a dealership were building a team that genuinely enjoys coming to work. We celebrate wins help one another laugh often and believe that taking great care of our employees leads to taking great care of our customers.
If you enjoy making someones day a little easier and want to be part of a team that values people wed love to meet you.
Apply today! We cant wait to meet you!
About Company
Since 2004, our family-owned Ford dealership has been dedicated to providing an exceptional automotive experience to customers throughout Wisconsin. Here at Eau...