Service Sales Manager

KSB is a leading supplier of pumps valves and related service. Our reliable high-efficiency products are used in applications wherever fluids need to be transported or shut off covering everything from building servicesindustry and water transport to waste water treatment power plant processes and mining. Founded in 1871 in Frankenthal Germany the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe more than 190 service centres and around 3500 service specialists are on hand to provide local inspection servicing maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSBs research and development activities forms the basis for the companys success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB we recognise that it is people who actually make the difference the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Service Sales Manager

KSB SupremeServ by KSB GIW Inc.

Department: Service
Reports To: Director of Service
Location: Thomson Georgia
Travel: Approximately 3050%
FLSA Status: Exempt

OVERVIEW:

The Service Sales Manager is responsible for driving profitable aftermarket sales growth for GIW slurry pumps and related services. Based in Thomson Georgia this position develops and maintains relationships with mining aggregates dredging and industrial customers promotes GIW service capabilities and identifies opportunities for repairs rebuilds upgrades inspections field service and replacement parts. The successful candidate will serve as a trusted advisor to customers while supporting the reliability and performance of the GIW installed base.

RESPONSIBILITIES:

• Develop and maintain strong relationships with existing and prospective customers throughout assigned territories.
• Promote GIW service capabilities including inspections field service pump rebuilds repairs upgrades maintenance programs and service agreements.
• Identify and develop aftermarket sales opportunities within the GIW installed base.
• Conduct customer visits to assess equipment performance understand operational challenges and identify service solutions.
• Collaborate with service engineering and operations teams to develop customer-focused solutions.
• Prepare quotations and proposals in accordance with company policies and pricing guidelines.
• Negotiate pricing and commercial terms while maintaining profitability objectives.
• Maintain an active sales pipeline and provide accurate sales forecasts.
• Support outage planning shutdown activities and emergency service requirements as needed.
• Assist customers with troubleshooting product recommendations and lifecycle planning for GIW equipment.
• Maintain accurate customer records and opportunities within the company CRM system.
• Monitor market trends competitor activity and customer needs to identify growth opportunities.
• Ensure compliance with all company policies safety requirements and applicable regulations.
• Represent GIW professionally at customer sites industry events and trade shows.

QUALIFICATIONS:

Education

• Bachelors degree in Engineering Business or a related technical field preferred; or
• Equivalent combination of education technical training and relevant experience.

Experience

• Five (5) or more years of experience in technical sales field service engineering maintenance or operations within mining aggregates dredging or heavy industrial environments.
• Experience with slurry pumps slurry transport systems or mining equipment strongly preferred.
• Proven ability to build customer relationships and identify aftermarket service opportunities.
• Experience working directly with maintenance reliability and operations personnel.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:

• Strong understanding of slurry pump applications pump hydraulics wear components and maintenance practices.
• Knowledge of mining mineral processing aggregates and dredging operations.
• Ability to interpret technical drawings specifications and maintenance documentation.
• Excellent verbal written and presentation skills.
• Strong customer relationship management and negotiation abilities.
• Ability to manage multiple priorities and work independently.
• Proficiency with Microsoft Office and CRM systems.
• Strong problem-solving and analytical skills.
• Commitment to safety quality and customer satisfaction.

PHYSICAL REQUIREMENTS:

• Ability to travel domestically up to 50% of the time.
• Ability to access customer facilities including mining and industrial environments.
• Ability to wear required PPE and comply with customer safety requirements.

GIW Industries is an Equal Opportunity Employer and is committed to fostering an inclusive workplace for all employees.

KSB SupremeServ by KSB GIW Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.

This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. KSB SupremeServ by KSB GIW Inc. makes hiring decisions based solely on qualifications merit and business needs at the time.

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.

This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. KSB makes hiring decisions based solely on qualifications merit and business needs at the time.

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their return we offer fair framework conditions for collective wages and pensions flexible working time models individual training opportunities and the best career prospects.